Receptionist duties: Maintaining and monitoring the practice appointment system i.e. make/cancel/rearrange appointments via the clinical system Data entry of new and temporary registrations and relevant patient information as required File patient medical records, results and letters Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Ensure up to date patient information is recorded Greeting patients at reception, noting their arrival time Observe the waiting room Ensure the waiting and reception areas are kept tidy Ensure effective communications, regularly updating the Team Leader of any issues Initiating contact with and responding to, requests from patients, team members and external agencies Ensure effective communications, regularly updating the Team Leader of any issues Ensure confidentiality at all times Maintaining the safety of staff, patients and visitors Maintain a clean, tidy, effective working area at all times Carry out any other duties as reasonably requested Admin’ duties: Action incoming correspondence when necessary Scanning of patient related documentation and attaching scanned documents to patients healthcare records Taking instructions from medical experts Performing general administrative duties such as scanning, photocopying and emailing File patient medical records, results and letters Ensure up to date patient information is recorded Input data into the patients healthcare records as necessary Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Support all clinical staff with general tasks as requeste

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