Receptionist, Medical at SACRAMENTO NATIVE AMERICAN HEALTH CENTER INC

Sacramento, California, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

23.0

Posted On

01 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Computer Skills, Telephone Skills, Communication Skills, Organizational Skills, Writing Skills, Verbal Skills, Confidentiality, Professionalism, Customer Service, Data Collection, Scheduling, Payment Collection, Insurance Verification, EHR Software, Appointment Scheduling, Cash Reconciliation

Industry

Hospitals and Health Care

Description

Job Details Job Location: 2020 J Street - Sacramento, CA 95814 Salary Range: $21.00 - $23.00 Hourly JOB TITLE: Patient Services Representative - Medical DEPARTMENT: Patient Services FTE: 100% (40 hours) Exempt/Non-Exempt: Non-Exempt Primary Location: 2020 J Street, Sacramento Ca, 95811 * Role may be required to work at other sites as needed Position Summary: The Patient Services Representative – Medical reports to the Medical Manager. They are responsible for greeting patients and visitors to the health center and the front desk operations including scheduling and check-in/out duties for patients receiving medical services at SNAHC. This includes notifying patients of service delays, verifying eligibility, collecting necessary co-payments if needed, and updating patient information to ensure records are current. This position also includes communicating with patients about upcoming appointments within the health center and of outstanding balances due that would require payment prior to the next appointment. Essential Functions: ▪ Schedules appointments and verify insurance and/or payment methods for appropriate department. ▪ Schedules follow up medical appointments as well as any other clinical appointment(s) upon patient request or need. using approved template and guidelines. ▪ Conducts appointment reminder communication and screens insurance eligibility for same day and/or walk in appointments. Appropriately notifies patients of any eligibility conflicts. ▪ Utilizes software features to maximize patient access and adheres to patient check-in workflow. ▪ Collects and records patient payments for services rendered daily. ▪ Reconciles daily cash drawers and patient payments. ▪ Ensure that information entered into the Electronic Health Record (EHR) is accurate and complete. This includes reviewing the chart and verifying all forms are completed and up to date. ▪ Assists and enrolls patients to state programs. ▪ Completes daily corrections as requested by the department manager. ▪ Complies with all state and federal laws and regulations, as they pertain to position including HIPAA, sexual harassment, Scope of Practice, OSHA etc. ▪ Other duties as assigned. Skills and Abilities: ▪ Excellent computer skills, preferably with Windows, including Microsoft Office Suite ▪ Excellent telephone and communication skills ▪ Must possess excellent organizational, writing, and verbal skills. ▪ Ability to work independently, set priorities, and work well under pressure. ▪ Ability to maintain a high degree of confidentiality. ▪ Ability to demonstrate superior professionalism when dealing with patients, subordinates, colleagues, community members and vendors. Competencies: ▪ Communication and Relationships ▪ Initiative ▪ Planning and Organizing ▪ Safety ▪ Teamwork ▪ Customer Service ▪ Data Collection ▪ Eligibility ▪ Payment Collection ▪ Scheduling Qualifications Minimum Qualifications: ▪ General education degree or high school diploma ▪ 1 year of experience working in a clinical front office setting/ or similar role. ▪ Customer Service Experience ▪ Experience with electronic health records software and database systems preferably NextGen ▪ Knowledge of collecting and verifying insurance information such as Medi-Cal & Medicare. Preferred Qualifications: ▪ Knowledge of medical terminology. ▪ Experience in an FQHC setting. ▪ Knowledge of traditional, cultural, and spiritual practices of the diverse AI/AN community, as well as ability to work with other racially, culturally, ethnically, and financially diverse populations. ▪ Bilingual ▪ Experience working with geographic managed care.

Responsibilities

The Patient Services Representative is responsible for greeting patients, managing front desk operations, scheduling appointments, and ensuring patient records are accurate. They also handle payment collections and communicate with patients regarding their appointments and balances.