About the role

As a Medical Administration at Medispring Family Medical Centre (MFMC), you will provide professional, welcoming and efficient administrative support to patients, doctors and the wider practice team.

Key responsibilities

• Greeting patients and visitors professionally and assisting with enquiries.
• Answering telephone calls, managing emails and directing enquiries appropriately.
• Scheduling, confirming, changing and cancelling appointments using Best Practice.
• Accurately registering new patients and maintaining current demographic, Medicare and contact information.
• Processing Medicare claims, bulk-billing consent, private fees and electronic payments.
• Scanning, importing and correctly allocating referrals, reports, correspondence and other clinical documents.
• Managing incoming and outgoing correspondence, including secure messaging, fax and mail.
• Following practice procedures for recalls, results, referrals, medical records and requests for patient information.
• Maintaining patient privacy, confidentiality and information security at all times.
• Communicating effectively with doctors, nurses, pathology providers, specialists, hospitals and other healthcare organisations.

About you

• Reliable, punctual, organised and able to work effectively in a busy medical environment.
• Strong communication, customer service, computer and attention-to-detail skills are essential.
• Previous medical reception experience and familiarity with Best Practice software are highly desirable.
• Managing difficult or distressed patients calmly, respectfully and professionally, and escalating clinical or safety concerns promptly.

About us

• Medispring Family Medical Centre (MFMC) is a medical practice providing family medical services.

About the role

As a Medical Administration at Medispring Family Medical Centre (MFMC), you will provide professional, welcoming and efficient administrative support to patients, doctors and the wider practice team.

Key responsibilities

• Greeting patients and visitors professionally and assisting with enquiries.
• Answering telephone calls, managing emails and directing enquiries appropriately.
• Scheduling, confirming, changing and cancelling appointments using Best Practice.
• Accurately registering new patients and maintaining current demographic, Medicare and contact information.
• Processing Medicare claims, bulk-billing consent, private fees and electronic payments.
• Scanning, importing and correctly allocating referrals, reports, correspondence and other clinical documents.
• Managing incoming and outgoing correspondence, including secure messaging, fax and mail.
• Following practice procedures for recalls, results, referrals, medical records and requests for patient information.
• Maintaining patient privacy, confidentiality and information security at all times.
• Communicating effectively with doctors, nurses, pathology providers, specialists, hospitals and other healthcare organisations.

About you

• Reliable, punctual, organised and able to work effectively in a busy medical environment.
• Strong communication, customer service, computer and attention-to-detail skills are essential.
• Previous medical reception experience and familiarity with Best Practice software are highly desirable.
• Managing difficult or distressed patients calmly, respectfully and professionally, and escalating clinical or safety concerns promptly.

About us

• Medispring Family Medical Centre (MFMC) is a medical practice providing family medical services.