JOB OVERVIEW

We are seeking a dedicated and enthusiastic Receptionist/ Membership Advisor to join our team. In this role, you will be responsible for managing member accounts, providing exceptional customer service, and assisting with administrative tasks. The ideal candidate will possess strong clerical skills, a can do attitude, and have a friendly phone etiquette. This position is crucial in ensuring our members receive the highest level of support and engagement.

REQUIREMENTS

• Previous experience in a clerical or administrative role is preferred.
• Proficiency in computerised systems, including Google Suite and QuickBooks.
• Strong organisational skills with the ability to manage multiple tasks effectively.
• Excellent phone etiquette and communication skills.
• Attention to detail for accurate data entry and record keeping.
• Ability to work independently as well as part of a team.
• A proactive attitude towards problem-solving and member support.
  If you are passionate about providing outstanding service and have the skills we are looking for, we encourage you to apply for the Membership Representative position. Join us in making a positive impact on our members’ experience!
  Job Type: Part-time
  Pay: £12.44 per hour
  Expected hours: 16 – 24 per week

Benefits:

• Discounted or free food
• Free parking

Schedule:

• Weekend availability

Language:

• English (preferred)

Work Location: In perso

• Manage member accounts and maintain accurate records in our database.
• Provide excellent customer service by responding to member inquiries via phone and email.
• Assist with data entry tasks, ensuring all information is up to date and accurate.
• Utilise Google Suite for document creation, scheduling, and communication.
• Support administrative functions such as filing, organising documents, and maintaining office supplies.
• Collaborate with team members to enhance member engagement and retention strategies.
• Process membership applications and renewals efficiently.
• Maintain confidentiality of member information in accordance with data protection regulations.