CONTRACT: PERMANENTSALARY: £12.21 PER HOUR PLUS GENEROUS SERVICE CHARGE AND GREAT BENEFITS

Are you passionate about providing exceptional customer service and creating memorable guest experiences? Moonfleet Manor Hotel, situated on the beautiful Jurassic coast is now seeking a motivated and experienced Receptionist to join our dedicated team.

ROLE OVERVIEW

As Receptionist, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere from the moment they arrive, able to answer guest queries and showcasing your knowledge of the hotel, the facilities, and the local area.
This a permanent part time role, at 24 hours per week. Flexibility will be key as some shifts will include weekends and early/late shifts on a rota basis.
The hourly rate is £12.21, plus generous service charge and a brilliant benefits package.

RESPONSIBILITIES:

Welcoming guests: Conducting a pleasant and professional check in/check out, ensuring a smooth and personable welcome. To give all guests a full tour of the hotel and their bedroom, explaining all the facilities on offer.
Guest Assistance: Assist guests with enquiries, provide information and address any concerns promptly and professionally, finding solutions to ensure guest satisfaction.
Reservations: Handle room reservations, manage booking systems, and coordinate with other departments to ensure smooth operations.
Make long lasting unique memories: We welcome your charisma and personality and encourage you to create memories and relationships with our guests – especially the littlest ones!

TO SUCCEED IN THIS ROLE WE ARE LOOKING FOR:

• Previous experience working with Opera would be beneficial, but full training will be given.
• Charisma, an engaging personality, and a genuine passion for providing outstanding guest service.
• Flexibility to adapt to changing situations and guest needs.
• Ability to work collaboratively with colleagues across different departments.
• Ability to maintain a professional appearance and demeanour.
• Excellent communication and interpersonal skills.
• Positive attitude and a willingness to go the extra mile for guest satisfaction.