Receptionist - Moses Lake Float at Confluence Health

Moses Lake, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

26.44

Posted On

23 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Bilingual Spanish, Scheduling, Office Equipment Operation, Billing Verification, Insurance Coding, Payment Collection, Basic Life Support Certification, Typing, Computer Skills

Industry

Hospitals and Health Care

Description

Salary Range $17.00 - $26.44 Overview Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members. Full Time Employees of Confluence Health receive a wide range of benefits in addition to compensation. Medical, Dental & Vision Insurance Flexible Spending Accounts & Health Saving Accounts CH Wellness Program Paid Time Off Generous Retirement Plans Life Insurance Long-Term Disability Gym Membership Discount Tuition Reimbursement Employee Assistance Program Adoption Assistance Shift Differential For more information on our Benefits & Perks, click here! Summary BILINGUAL-SPANISH PREFERENCE. NOTE: This is a full-time float position, providing coverage where needed in various primary and specialty care depts. Primary work location is our Moses Lake Clinic; however, float staff will also provide occasional coverage at our clinics in Ephrata and Royal City. Core work schedule is M-F, 8am-5pm. Float staff will also work an occasional evening shift or weekend shift in our Walk-In Clinic. Float positions are compensated with an additional $1 per hour float differential. Courteously and professionally greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. Provides outstanding customer service in all interactions. Position Reports To: Clinic Admin Supervisor Essential Functions Greets patients and visitors in a prompt, courteous manner, prepares patient information for the visit. Coordinates with providers and support staff for efficient patient flow. Schedules, cancels and reschedules appointments. Utilizes the waitlist for patients requesting an earlier appointment, and for filling provider openings. Answers telephone, and provides outstanding customer service for every encounter. Operates general office equipment. Verifies accurate billing, demographic, and insurance information at every encounter. Accurately codes new insurance using available resources. Obtains or initiates required waivers for non-covered services. Confirms referral has been obtained when required. Contacts referring office as needed. Collects co-pays and payments on accounts and provides receipts. Explains co-pay and time of service policy to patients, collects patient balance owing on account when appropriate. Ability to balance a cash drawer and perform elementary math functions (addition/subtraction). Required to maintain active Basic Life Support (CPR) certification. Other duties as assigned. Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times. Qualifications Required: Ability to communicate effectively in English, verbally and in writing. Typing skills at least 35 wpm. Basic computer skills. Desired: High school diploma or equivalent (GED). One-year work experience in medical office setting. Medical terminology desirable. Physical/Sensory Demands O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday. F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday. C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday. Physical/Sensory Demands For This Position: Walking - F Sitting/Standing - F Reaching: Shoulder Height - O Reaching: Above shoulder height - O Reaching: Below shoulder height - F Climbing - O Pulling/Pushing: 25 pounds or less - O Pulling/Pushing: 25 pounds to 50 pounds - O Pulling/Pushing: Over 50 pounds - O Lifting: 25 pounds or less - O Lifting: 25 pounds to 50 pounds - O Lifting: Over 50 pounds - O Carrying: 25 pounds or less - O Carrying: 25 pounds to 50 pounds - O Carrying: Over 50 pounds - O Crawling/Kneeling - O Bending/Stooping/Crouching - O Twisting/Turning - O Repetitive Movement - F Working Conditions: Work is performed in a reception area. Involves continuous contact with patients. Interaction is constant and with many interruptions. Job Classification: FLSA: Non-Exempt Hourly/Salary: Hourly Physical Exposures For This Position: Unprotected Heights - No Heat - No Cold - No Mechanical Hazards - No Hazardous Substances - Yes Blood Borne Pathogens Exposure Potential - Yes Lighting - No Noise - No Ionizing/Non-Ionizing Radiation - No Infectious Diseases - Yes

Responsibilities

The receptionist greets and directs patients and visitors, schedules appointments, and ensures efficient patient flow. They also handle billing and payment processes while providing outstanding customer service.