Receptionist at Native American Rehabilitation Assoc. of the NW

Portland, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

24.0

Posted On

01 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Support, Multi-line Phone Operation, Scheduling, Data Entry, Medical Records Management, Confidentiality, Communication Skills, Organizational Skills, Team Collaboration, Cultural Competence, Substance Abuse Knowledge, CPR Certification, Problem Solving, Client Orientation, Administrative Support

Industry

Hospitals and Health Care

Description

Job Details Job Location: Bear Lodge - Portland, OR 97232 Position Type: Full Time Salary Range: $20.00 - $24.00 Hourly Job Shift: Day Title: Milieu Coordinator/ Receptionist - TM007 Location: Bear Lodge - 3636 NE Broadway Portland, OR 97232 Schedule: Mon-Fri 9-5p Wage Range: $20.00-$24.00 non-exempt, hourly If you are a motivated and dedicated Milieu Coordinator/ Receptionist looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you! At NARA Northwest, you’ll find a supportive work environment where every team member is valued and respected. Whether you’re passionate about healthcare, behavioral health, education, or social services, there’s a place for you to make a meaningful difference. Company Mission: The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need. About the Company: At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives. With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others. Position Overview: The Milieu Coordinator / Receptionist provides administrative support by greeting and directing clients, answering phones, and performing word processing and data entry as well as other duties as assigned. What you will do: • Provide client support as required. • Answer multi-line phone system, direct calls, take messages. • Schedule client appointments by maintaining schedules and calendars. • Sort, screen, and distribute incoming mail and process outgoing mail. • Facilitate client medication call, maintain all medication sheets, and document proper distribution of medications. • Perform typing assignments, data entry and general office support as assigned. • Coordinate the collection, filing, processing, maintenance, retrieval and distribution of medical records. • Provides administrative support to other Totem Lodge-based programs. • Covers front desk reception duties. • Notify counselors of client’s progress or problems. • Keep daily log of pertinent events. • Prepare files and intake packets for incoming clients. • Make appropriate referrals. • Maintain facility in a clean, orderly fashion while on duty. • Do regular sweeps of facility, poison checks, client checks, and ground checks. • Follow orientation procedures for all new admissions or re-admissions. • Orientate new clients to treatment– review client handbook with client • Assist with new admissions such as preparing room assigned to and bed linens, preparing admission pack for clients (towels, bed linens and blankets, t-shirt and pants), personal belongings search and heat treatment, completing the personal possessions inventory list • Attend staff meeting as assigned. • Maintain client confidentiality in conformance with the program guidelines and federal law. • Complete clinical documentation in client records, as needed. • Ensure quality of programs in accordance with all program guidelines and NARA policies. • Meet regularly with management team of Totem Lodge as needed. • Complete Incident Report Forms and participate in incident reviews as needed. • Other duties as assigned. Qualifications We would like to hear from people that have: • At least one year’s experience working in an office setting including operating a multi-line phone. • Experience in medical office setting and/or social service agency preferred. • Experience working in an alcohol and drug addiction program. • Understanding of 12-step philosophy. • High school graduate or equivalent. • Ability to type 50 words per minute with accuracy. • Requires superior organizational, multi-tasking, and prioritization skills. • Ability to lift minimum of 50 pounds. • Effective written and oral communication skills. • Current CPR certification or ability to become certified within 30 days of hire. • Ability to work effectively in residential environment with clients and staff. • Serve as positive role model for clients and staff members. • Ability to maintain professional healthy boundaries with clients and staff members, and treat each individual with respect and dignity. • Ability to provide support and direction to staff. • Ability to triage issues and problems and mobilize staff to respond. • Work collaboratively with clients, other NARA staff, team members, and to treat everyone with respect and dignity at all times. • Experience working within the Native American/Alaska Native community is considered a plus. • If in recovery, must have a minimum of two years sobriety/clean time. • Ability to pass a pre-employment or for cause drug tests. • Ability to pass criminal background and DMV checks. What’s in it for you? 14 Paid Holidays: New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, Independence Day, Labor Day, Native American Day, Indigenous Peoples’ Day, Veterans Day, Thanksgiving, day after Thanksgiving, and December 25th! Benefits: Employees working 20 hours, or more are eligible for benefits. Benefits are effective from the 1st of the month following the date of hire. Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente 14 Paid Holidays (Listed Above) 13 Paid Days of Sick Time 13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days) $50,000 Life Insurance & AD&D Short Term and Long-Term Disability Flexible Spending Account Health Spending Account 401(k) with 4% Match Employee Assistance Program Inclement Weather Days (Snow Days) Public Student Loan Forgiveness -NARA NW is a local 501(c)3 nonprofit, FQHC How to apply: To Quick Apply, go to Careers – NARA NW (naranorthwest.org) Look for the position you want to apply for and submit a resume (Required) and cover letter (Optional), that’s all! Feel free to contact recruiting@naranorthwest.org if you have any questions or would like to know where your application is in the process. NARA NW Mission: Our mission is to provide education, physical and mental health services and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and everyone in need. NARA NW is fully committed to supporting sobriety. To support NARA NW in its mission, all employees agree to refrain from illicit drug use, marijuana use, and prescription drug abuse, both on and off the job. In addition, all employees agree to model alcohol sobriety. Modeling alcohol sobriety means not consuming, discussing, or promoting the use of alcohol, on the job, on social media and when in the community where the employee would be likely to be seen by NARA NW clients or community. If in recovery, employees must have been sober/clean for a length of time sufficient to demonstrate that they will be able to remain sober. Consistent with NARA NW’s sobriety policy, all employees, volunteers, interns, and contractors, as applicable, are required to sign a “Drug-Free/Alcohol-Free Workplace Certification Form” and NARA NW “Modeling Sobriety Policy Form” as a condition of employment to confirm that they are aware of this policy and that they agree to comply with it. Violation of this policy will result in disciplinary action up to and including termination of employment. This policy is subject to the requirements of the Americans with Disabilities Act and its state counterpart Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Sections 472 and 473). NARA Northwest is an Equal Opportunity Employer. Within the scope of Indian Preference, all candidates will receive equal consideration. Experience working with Native American/ Alaska Native community is considered a plus. This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position’s activities and requirements, the agency reserves the right to modify, add or remove duties and assign other duties, as necessary.

Responsibilities

The Milieu Coordinator/Receptionist provides administrative support by greeting clients, answering phones, and performing data entry. They also manage client appointments and maintain medical records.