BRIEF SUMMARY OF THE POSITION:

Neera Dubai, a luxury private members club offering world-class dining and experiences, is seeking a professional Hostess to be the first point of contact for guests. The Receptionist will welcome visitors, manage seating arrangements, and ensure a smooth flow within the dining spaces. We warmly welcome applications from candidates worldwide, with particular encouragement for those from South America, Europe, and Eastern Europe.

QUALIFICATIONS / REQUIREMENTS:

• Previous experience as a hostess or in customer service preferred but not required.
• Excellent communication and interpersonal skills with a professional and friendly demeanor.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Ability to remain calm under pressure, especially during peak hours.
• Basic computer skills, including familiarity with reservation management systems.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

• Greet guests upon arrival with a professional and friendly demeanor.
• Manage the seating chart and coordinate table assignments efficiently using the SevenRooms platform.
• Maintain an accurate waitlist, tracking reservations, walk-ins, and table turnover times.
• Communicate effectively with wait staff and kitchen team to manage wait times and ensure timely seating.
• Assist with phone and online reservations, confirming details and gathering necessary guest information.
• Keep the hostess stand and waiting area clean, organized, and fully stocked with menus.
• Monitor the dining room for cleanliness and ensure tables are properly set and prepared.
• Handle guest concerns professionally and escalate issues to management when necessary.
• Collaborate with management to implement strategies for enhancing guest satisfaction and the overall dining experience.