EXCITING CAREER OPPORTUNITY FOR RECEPTIONIST!

As the first point of contact for clients you will be the face of the company.
Location: Chatswood headspace

ABOUT NEW HORIZONS

With over 55 years of service, New Horizons has become a trusted leader in delivering impactful, community-focused support across New South Wales. We are a not-for-profit dedicated to creating a compassionate society where everyone can thrive. Our services address fundamental needs and uplift individuals, allowing them to achieve their goals and enhance their quality of life. As part of our mission, we’re seeking a passionate receptionist to join our team and help drive positive change in the lives of young people.

ESSENTIAL REQUIREMENTS:

Demonstrated ability to multitask, manage competing priorities, work independently, and seek consultation when needed.
Awareness of diverse cultural contexts and the ability to provide culturally sensitive services.
Understanding of privacy legislation, informed consent principles, confidentiality limits, and mandatory reporting requirements.
Excellent written and verbal communication skills, with the ability to engage with diverse stakeholders professionally and sensitively.
Proficient in computer skills, including experience with relevant software and databases.

ABOUT THE ROLE

As a receptionist, you will collaborate with the team and external stakeholders to help young people participate fully within their respective communities. The role is to provide professional and effective customer service and administrative support to our service users and the wider headspace team. You will work closely with clients, their support networks, and a dedicated team of professionals to deliver person-centered, holistic support that truly makes a difference.

KEY RESPONSIBILITIES

Relationship Building: Foster strong connections with young people, their families, and local services.
Customer Service: Serve as the first point of contact, providing professional service and a warm welcome to all.
Collaborative Care: Work with clients, families, and the headspace team to ensure top-level care and maintain effective relationships with service providers and stakeholders.
Positive Behaviour: Exhibit behaviours aligned with New Horizons’ core values.
Team Participation: Engage actively in team meetings and supervision.
Privacy and Compliance: Uphold privacy standards, inform clients of their rights, suggest process improvements, and maintain accurate client data in compliance with WHS legislation.

WHY THIS ROLE MATTERS

At New Horizons, we understand that our team’s dedication directly impacts the lives of our clients. As a receptionist, you’ll be the first point of contact for young people and families and positively contribute to supporting individuals to reach their full potential and achieve their goals.
Are you ready to inspire transformation, foster resilience, and help others reach their full potential?
Apply now to join New Horizons and be part of a purpose-driven team making a difference every day