Receptionist at Next Health

Sydney, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 27

Salary

75000.0

Posted On

05 Oct, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Financial Services & Insurance

Description

Full job description

Company Description

Next Health, part of the MedHealth group, has been delivering independent specialist opinions since 2005 to help individuals and organisations understand next steps after injury or illness. We are now the largest provider of independent specialist opinions across Western Australia, South Australia and the Northern Territory.

We are seeking a highly organised and customer-focused Receptionist to join our team. In this pivotal role, you'll be the first point of contact for clients and internal customers, managing appointments, coordinating bookings, supporting key stakeholders, and ensuring the smooth coordination of schedules and administrative requirements.

Job Description

The Receptionist is responsible for the smooth running of the reception area, providing high-quality customer service to external and internal customers. This role is also responsible for providing a range of professional, courteous, high-quality front office telephone, reception and administration services. The receptionist role supports the Client Services Officers team with administration and other tasks required.

Manage the telephone switchboard and respond to any incoming calls enquiries to the office, and where necessary forward to the appropriate team member for resolution.
Greet, welcome and check in visitors to the office (inclusive of Next Health staff, specialist consultants, patients, other external visitors).
Book assessments and appointments in, provide and ensure completion of prescribed paperwork prior to the scheduled consultation; communicate relevant information to ensure the comfort of visitors as necessary.
Respond to scheduling requirements and changes as necessary to maximise the booking rate of available consultant appointments: Notify consultants of any last-minute changes to the appointment schedule.
Liaise with other team members, customers, clients and external agencies to ensure the timely compilation and provision of assessment information, records, diagnostic material and any other required reference documentation, to enable the assigned consultant to complete the required medical evaluation.
Undertake accurate maintenance and filing of files and records, in accordance with designated Next Health standards.
Undertake the receipt, sorting, distribution and dispatch of mail and coordinate courier deliveries as necessary.
Provide support to consultants eg retrieving radiology, photocopying etc as required.
Confirm appointment attendances, both locally and regionally.
Manage the effective day-to-day operation and professional appearance of the reception and patient waiting areas; and carry out the set-up, preparation and cleanliness of the reception, waiting room and consulting rooms.

Qualifications

About you:

Strong organisational and time management skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Exceptional attention to detail and commitment to accuracy.
Excellent written and verbal communication skills, with the ability to build and maintain professional relationships with medical specialists, clients, and internal stakeholders.
Advanced Microsoft Office skills, particularly in Word, Excel, and Outlook, with the ability to quickly learn new systems and processes.
A proactive, customer-focused mindset and a passion for delivering high-quality administrative support.

Additional Information

Why join us?

Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel), Novated Leasing, Salary Packaging, Employment Assistance Program, Paid Parental Leave & Purchased Leave.
Employee Referral Program – Be rewarded for successfully recommending great talent.
Thorough induction, ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.

Responsibilities