Job Title: Receptionist/admin support
Trust: Berkshire Healthcare NHS Trust
Location: 25 Erleigh Road, Reading RG1 5LR
Pay rate: £13.13 per hour.
Rota and Hours: Mondays – Fridays, 8.30 am - 4.30pm.

JOB SUMMARY

The post holder will also provide reception cover on Thursday and Friday as this is part of a job share.The other receptionist covers Monday to Wednesday. The rest of the week the post holder will also provide administrative for the Adult Neurodiversity Service (Autism Assessment and ADHD Teams across East and West Berkshire) as directed by the Business support manager. The post holder will be based at Erleigh Road, Reading and work within the service hours of operation.

YOU’LL IDEALLY HAVE THE FOLLOWING SKILLS/EXPERIENCE:

· Excellent communication skills- both verbal and written
· Microsoft office skills- Outlook, Word, and Excel
· Ability to meet deadlines and work under pressure
· Previous reception experience

· Welcome all visitors to the site and announce them to the relevant services
· To ensure that reception runs smoothly
· To be a central point of contact and maintain relationships across the service, assisting the team in the development and maintenance of efficient and effective office procedures
· Assist with planning and arranging clinics, meetings, events and logistics (including attendance logs) internal and external to the service
· Attend designated meetings where the information may be complex and sensitive, taking and transcribing minutes. Distribute information prior to and coming out of meetings
· Maintain all office systems, both electronically and hard copy across the service, ensuring that services run smoothly through having well planned and organised administrative systems and processes in place
· To assist in the efficient and accurate data is recorded on all electronic systems, in particular RiO, Patient Experience Trackers (PETs) and, conforms to necessary policies, processes and protocols
· Always maintain tidiness and cleanliness of the office/service area throughout the day
· The post holder will cover reception as and when required eg sickness lunch cover or leave cover
· Assist in the collection, processing and presentation of data received for management and service information
· Organise and maintain room bookings
· Maintain effective communication channels across the service, including procedures for answering telephones and taking messages.
· Reporting faults with equipment to relevant parties including Berkshire shared services and monitor until issues are resolved.
· Keep an up-to-date directory of all staff members working across the service and other useful numbers where necessary
· Organise all outgoing mail, ensuring internal mail goes by courier and external mail is franked correctly, ready in time for Royal Mail to collect. Sort all incoming mail into departmental slots and hand out to the relevant staff as they request it
· Manage the distribution of service user and staff communications and information across the service as required
· To proactively contribute to Trust involvement and engagement strategies for services and staff and promoting opportunities to enhance quality of life
· To motivationally reflect on own areas of development and engage in regular support and individual supervision
· To contribute towards the development and facilitation, with clinical leads of the service; clinical groups, training sessions and workshops as appropriate
· To measure own personal goals and ensure they align to the wider Trust goals and strategic objectives
· The post holder must comply with all national, statutory, legislative, professional & local policy
· Responsible for, as designated by the admin or team lead, the ordering stationary.
· To support and maintain, where required, elements of health, safety and security requirements across the service including reporting job requests to Berkshire shared services.
· Undertake any ad hoc duties as required by service lead / managers