SKILLS:

· Microsoft Office package knowledge e.g., Outlook, Word, Excel.
· Good telephone manner and professional approach.
· Excellent customer service and receptionist skills.
· Attention to details and ability to work independently using own initiative.
· Excellent interpersonal skills and administrative/computer skills

1. Providing an efficient and professional administrative/reception service across all services in the building.
2. Handling all aspects of patient appointments via the telephone and face to face.
3. Cancelling and re-booking clinics / appointments as delegated by Supervisor / Line Manager.
4. Taking detailed messages via telephone or on reception, deal with them in a timely and efficient way and refer as appropriate.
5. Amending and sending out clinical documents (e.g. letters).