We’re looking for a warm, professional and enthusiastic person to join our team as a Receptionist/Office Assistant. We are a small Physiotherapy clinic that prides ourself on providing exceptional care for our patients and creating a welcoming, inclusive and supportive environment for our team and our patients. Our team is passionate about what we do and we love to learn and grow - we’re looking for someone like-minded to learn and grow with us.

QUALIFICATIONS/ATTRIBUTES/EXPERIENCE REQUIRED

• excellent interpersonal and communication skills, both in person and in writing
• exceptional customer service skills that radiate compassion, warmth & welcome
• able to exercise discretion and confidentiality in dealing with patient records
• strong organizational and problem solving skills
• able to effectively prioritize tasks and multi-task
• able to work well with minimal supervision
• strong computer skills and accuracy in data entry, appointment scheduling and sales reconciliation
• the following are assets:
• 1) experience working at a physiotherapy clinic or other health/medical clinic
• 2) experience with direct billing to insurers/extended medical companies
• 3) experience with the Jane App clinic software
• 4) Medical Office Assistant certification and/or equivalent experience or education

• create an environment that allows everyone who enters our space to feel welcome and at ease
• schedule appointments, bill patients and collect payment. We use the Jane App clinic software
• process billings to insurers
• correspond with insurers, other medical professionals and law offices
• correspond via phone, email, text and fax in a professional manner; accurately field questions about the clinic and our practitioners
• end of day balancing of payments
• assist in managing clinic inventory and ordering of supplies
• fold and restock laundry and manage our laundry delivery service
• manage social media accounts
• light cleaning of the reception area