POSITION OVERVIEW:

The Receptionist/Office Lead position is critical to the effective functioning of the Family Health Team and Nurse Practitioner’s Office. This position requires excellent administrative support skills, an ability to work in a fast-paced, changing environment and strong interpersonal skills to work with patients and interdisciplinary health care providers. This position will book appointments, greet patients, do telephone follow-up, and a variety of other clinical tasks to support the Executive Director, Nurse Practitioners and the Team. Candidates must be flexible to work both daytime and evening hours.

QUALIFICATIONS AND COMPETENCIES

• Post-secondary education and/0r relevant education and experience in a related field such as business administration.
• Completion of Medical Secretary Course (medical terminology, pharmacology) is an asset.
• Proficiency in computer applications: Windows, Microsoft Office programs, Emai and Internet Research.
• Demonstrated planning, organization, problem solving, research and analysis, written and oral communication, and conflict resolution skills.
• Proven participatory work style; ability to work independently and with a team (e.g. ability to work effectively with all members of the health care team.
• Ability to learn and work with electronic scheduling/booking system.

• Performs clerical duties for the FHT/NPs.
• Greets and registers patients to the FHT/NPs offices in a professional friendly manner.
• Assists NPs during patient assessments.
• Answers multi-line telephone system.
• Manages booking/referral processes for the FHT/NPs.
• Builds and maintains FHT/NPs schedules.
• Processes correspondence, drafts replies, filing, faxing and processes other routine tasks.
• Assists with coordinating FHT meetings, including processing of minutes, distribution of meeting agendas and materials.
• Assists in the development and production of internal communications and public relations materials.
• Maintains confidentiality of all data and information.
• Performs other duties as assigned in the interest of efficient operations of the FHT/NPs office.
• Manage medical supply delivery and stock.
• Order and receive supplies.
• Open/sort/route incoming mail.