JOB OVERVIEW

We are seeking a professional and friendly Receptionist/Front of House member to join our team. The ideal candidate will be the first point of contact for our museum visitors and clients, providing exceptional customer service and welcome to the museum. This role requires excellent people skills, a strong attention to detail, and the ability to multitask in a fast-paced environment.
Hours: Museum open 10 am – 4 pm. Staff shift includes opening tasks starting between 9:45 am–10 am, and closing duties until approximately 4:15 pm. In season Monday-Thursday, off season Wednesday and Thursday. Occasionally covering other reception staff when off.

• Greet and welcome visitors in a courteous and professional manner
• Answer phone calls, manage inquiries, and direct calls to appropriate personnel
• Maintain an organised reception area, ensuring it is tidy and presentable at all times.
• Perform data entry tasks for the monthly stock take.
• Display new shop stock and keep it presentable.
• Assist with clerical duties such as filing, photocopying, and scanning documents
• Handle correspondence, including emails and postal mail
• Support administrative staff with various tasks as required