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Receptionist - (on board luxury river cruise ship) at Scenic

, , -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

0.0

Posted On

05 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Receptionist Experience, English Proficiency, French Knowledge, Computer Skills, Stress Tolerance, Multicultural Environment, Self-Organization, Discipline, Reliability, Problem-Solving, Complaint Management

Industry

Travel Arrangements

Description

Receptionist Requirements: Min. 2-years’ experience as Receptionist in a 4* or 5* operations (hotel or cruise ships) Highly proficient in spoken and written English, French knowledge an advantage Strong computer skills (MS Office) Stress tolerant Familiar with a multicultural working environment Self-organized, disciplined, and reliable Good problem-solving skills Complaint management skills Role and Responsibilities: Provide a professional and courteous service in accordance with company standards and procedures Guest Check-in and Check-out Handle guest complaints, special requests professionally and to inform supervisor Distribute information within the team as well as to other departments Ensure a complete display of all items in the onboard shop as per company standards Verify all people on board (guests and crew) at departures Ensure unauthorized persons are not coming on board Replacing Front Office Manager during the absence Assist Front Office Manager with preparations of the upcoming cruise and closing of the current cruise Book guest checks, perform daily closings, enter guest, and crew information at embarkation Count cash at every shift change Ensure correct handling of all equipment, devices, and machinery Participate in all safety drills Report any potential safety hazards Update the AGE control panel and codes when needed Maintain and update the red safety book as per instructions Participate in scheduled trainings, briefings, and meetings Side Tasks: Perform other duties as instructed by the supervisor, e.g. luggage service, loading, and garbage off-loading Assist with monthly inventories as per supervisor's instructions Assist other departments as per supervisor's instructions

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Responsibilities

The receptionist is responsible for providing professional and courteous service, handling guest check-ins and check-outs, and managing guest complaints and special requests. They also assist the Front Office Manager and ensure compliance with company standards.