WHO IS ON VERVE?

We bring a fresh approach to the guest services sector by providing service with enthusiasm through our dedicated team of DayMakers. Our solutions have been designed for both Guests and Employees and incorporate the latest workplace trends. Our core ethos is to be the ‘makers of someone’s day’.

QUALIFICATIONS:

• Experience within Customer Service – preferably within the corporate sector
• Able to work unsupervised at times
• Exceptional written and oral communication
• Good Interpersonal/people skills
• Excellent time management skills
• Enjoys change – no two days are the same
• Ability to use initiative to manage workload
• Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.
• Meticulous, detail-oriented – high level, accuracy and attention to detail
• Excellent IT skills within Microsoft Suite (Outlook, PowerPoint, Excel, Word, Teams)

SUMMARY OF THE ROLE:

We are looking for a passionate customer service Welcome Host that loves variety in their day-to-day work life. As every day is a different day as you will be a host, entertainer, supporter, and planner whilst still offering a personable service at all times. This role is based on our client’s site which is a leading technology company .

MAIN DUTIES:

• Act as first point of contact for all visitors and employees, giving a ridiculously amazing service to employees and guests by being you!
• Support the Workplace team with admin tasks including auditing and ordering office supplies, liaising with colleagues on room bookings, signing in visitors, log SNOW requests, and a variety of ad hock tasks
• Inbox management and support every enquire until a solution has been found
• Monitor internal communications tools for Workplace related activities and triage same
• Maintain a professional way at all times including a high level of presentation
• Work co-operatively with staff and facilities management contractors/cleaners.
• Take ownership of office floors and the surrounding areas to create the best employee experience
• Help to resolve unexpected issues that could affect the guest experience
• Creating Standard Operating Procedures
• Help with event set up’s, and get involved where possible.
• Ability to work well under pressure and be able to deliver a consistent level of exceptional customer service in a variety of situations.