YOUR EXPERIENCE

• Experience working in a fast-paced scale up business, customer service environment or other customer facing environment
• Min 12 months experience working within an office and/or reception environment
• Experience working with MS Office 365 suite (essential)
• Experience working with apps and tools to support delivery of business operations support (our primary tools for work management and communications: slack, teams and Monday.com)
• First Aider and/or Mental Health First Aider certified (desirable)

ABOUT THE ROLE

You will report directly into the Business Operations Manager, and your primary role will be to manage reception at our office including greeting visitors, managing office passes (via our smart access app), meeting room management and bookings and dealing with enquiries in person and by phone. You will also provide additional ad-hoc administrative support for the Business Operations Manager to support our Business Operations Hub services.
Your role will support our Headquarters (City of London office) Monday to Thursday (4 days a week) during business hours of 8.30am to 5.30pm. We work Fridays’ primarily as a focused work from home day, so your role will not be required on Fridays.

KEY RESPONSIBILITIES

Your day to day responsibilities shall include:

• Managing reception and greeting visitors
• Dealing with general office enquiries
• Meeting room booking and management (ensuring conference facilities operational)
• Managing ordering/delivery of refreshments and catering for meetings (and picking up orders as required)
• Point of contact for landlord office team, contractors and suppliers
• Management of smart access passes for our people, customers and visitors
• Management of accident report book and administration of accident/incident reports

Our values are our anchors, which we hold each other accountable for as a team and as a business.

• Make genuine connections.
• Have the courage to act.
• Embrace the pace.
• Move information freely.
• Be curious, always