As part of this role, the Receptionist’s key responsibilities include…

• Receiving, sorting, and distributing post, packages and deliveries for Crane Hill Lodge. Ensuring there is always an effective key management system in place.
• Greeting visitors warmly and professionally, directing to the appropriate person or department.
• Answering/ transferring incoming calls and emails for general enquires to the correct team.
• Managing the reception area and meeting rooms, ensuring they are organised and tidy. Scheduling appointments, booking meeting rooms and assisting with administrative tasks such as photocopying and scanning.
• Ensuring exceptional communication is carried out with all customers, colleagues, external partners, agencies and contractors to ensure the customer journey is positive, efficient and effective.