OVERVIEW

We are Pall Mall - a company recognised for providing excellent medical and cosmetic procedures. If you are enthusiastic about providing outstanding service and possess the necessary skills to thrive in this role, we encourage you to apply for the position of Receptionist within our dynamic team.

JOB SUMMARY

As a patient coordinator – Receptionist employee, you will be expected to be able to multi-task duties on reception, speaking with customers, handling enquiries, arranging appointments and more. Customer service is key, along with hard work and an ability to multi-task.
Hours: 37.5, between 7am-7.30pm weekdays, Sat 7.45am-4pm (subject to business needs)
Location: Pall Mall Medical Newton-le-Willows
Reporting to: Reception Manager
Accountable to: Reception Manager

• Providing a safe, effective and pleasant experience to patient, consultants and all visitors
• Handling patient enquiries, patient information and reception duties
• Managing and sending mail/post and deliveries
• Covering a wide variety of workloads including administrative support for the other hospital departments
• Ensuring all clinical standards are consistently achieved
• Providing a concierge service to patients and clinical staff: meeting and greeting in a polite, friendly and professional manner, ensuring levels of appropriate care and service are given
• Arranges meetings by scheduling appropriate meeting times, booking rooms, and managing diaries
• Ensuring invoices are accurately created, sent, received and logged, following protocols carefully and appropriately checking, understanding and correcting anomalies
• Managing room allocation and ensure rooms and clinic are appropriately stocked and prepared
• Delivering customer service for all appointments taking place within the hospital – outpatient, imaging, theatre and hospital admin teams.
• Support the overall needs of the business, working collaboratively across departments and sites.
• Supporting the relevant bookings team, preparing rooms , liaising with clinicians (GPs, Nurses, Doctors, Radiographers, Consultants. Surgeons, Radiologists), arranging follow up appointments, invoicing, taking payments.
• Liaising with patients to confirm, amend and book appointments
• Sharing and collecting information with patients
• Sending diagnostic images for reporting and distributing completed reports to patients in a timely manner
• Creating and printing theatre and consultation stickers for clinical use

• Supporting radiographers and clinical teams to ensure efficient workflow and accurate documentation

• Registering patients on the secure image transfer system to ensure their scans can be sent for reporting

• Ensuring the premises and external areas are maintained in an immaculate and welcoming manner

• Developing and maintaining a sound understanding and knowledge base of all products & services (including pricing), clinical staff (including GPs and consultants) such that patients are fully aware of what Pall Mall Medical can offer
• Deliver excellent customer service in line with the company ethos
• Liaise with patients, consultants and clinicians in a professional, competent and knowledgeable manner
• Any other duties deemed to be necessary for the needs of the business