WHO ARE YOU?

You find welcoming people, solving problems, staying cool calm and collected and generally conversing with people a breeze! This role requires just that, from the first greeting to the, ‘hope to see you again soon’ departure, you understand hospitality and above all, how to make people happy.

• Answering phones and managing online and phone reservations
• Perform all check-in and check-out tasks
• Welcome guests upon their arrival and assign rooms
• Liaise with our housekeeping staff to ensure cleaning of arrival rooms and stayovers
• Be knowledgeable of and able to upsell additional facilities and services
• Maintain updated records of bookings and payments
• Being a great communicator
• Living the ACI mission and values every day, being a role model for others