Founded in 2004, manufacturing innovative health products for the world’s leading brands, we are an award-winning industry leader in the field of full-service nutraceutical supply. We specialise in the production of the highest quality Tablets, Capsules, Gummies, Softgels, and Powder Blends.

SKILLS/EXPERIENCE/QUALIFICATIONS

The role of Receptionist is multifaceted and requires both industry-specific qualifications and technical abilities. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

QUALIFICATIONS

• A minimum of Literacy Level 2 or equivalent.
• A minimum of Numeracy Level 2 or equivalent.
• A minimum of ECDL Level 2 or equivalent.

EXPERIENCE

• Customer Service Experience: Previous experience in a first point of contact customer-facing role.
• Administrative Experience: Experience with general office tasks, such as data entry, record keeping, and appointment scheduling.
• Compliance: Fundamental understanding of confidentiality and GDPR regulations.

SKILLS

• Communication Skills: Self-motivated and confidentappearance with excellent verbal and written communication skills with a professional phone etiquette.
• Customer Service Skills: A friendly and professional demeanour, with a focus on providing excellent customer service.
• Organisational Skills: Ability to manage multiple tasks, prioritise effectively, and maintain a well-organised workspace. Ability to work independently and solve problems with minimal supervision.
• Technical Skills: Competent in using Microsoft applications and telephone switchboard software.
• Problem-Solving Skills: Ability to handle inquiries and resolve issues efficiently and effectively.
• Professionalism: Maintaining a professional appearance and demeanour at all times.
• Teamwork: Ability to positively work with a diverse range of people and stakeholders. Ability to build relationships the management teams, colleagues, clients, visitors and customers.

ROLE SUMMARY

Our Human Resources Vision Statement is to ‘Provide a people-centric service to support the business Vision & Mission’s by delivering a high quality, progressive, impartial and inclusive employment experience’.
As the first point of contact for visitors, team members, and callers to Parkacre, our receptionist will create a positive and welcoming first impression to promote our organisation and brand. You will manage the front desk, site access, handle inquiries, and perform various administrative tasks to ensure customer satisfaction and is maintained to the highest attainable standards.

KEY RESPONSIBILITIES:

• Greeting and Directing Visitors: Welcome all guests, providing assistance, and directing them to the appropriate person or department.
• Answering Phones: Manage incoming calls, taking messages, and transferring calls to the correct team members.
• Handling Inquiries: Provide information to visitors and callers, answering general questions, and directing complex inquiries to the relevant team members.
• Managing Appointments and Scheduling: Maintain calendars, scheduling meetings, and coordinating appointments.
• Administrative Tasks: Perform tasks like photocopying, scanning, filing, and managing correspondence.
• Maintaining the Reception Area: Ensure the reception area is clean, organised, and well-stocked with necessary supplies.
• Providing General Support: Assisting with various administrative tasks as detailed by the HR manager, such as booking buffets, ordering supplies, supporting site health and safety requirements, and aiding other departments as needed.
• Maintaining Security: Monitor visitor access, issuing visitors/contractors passes, and monitoring the security of the reception area.
  In essence, our receptionist is a vital part of or organisation, you will create a lasting positive first impression. To succeed in this role, the successful candidate must have the ability work without direct supervision and routinely display exceptional communication skills, adopt a professional demeanour and personality, have concise attention to detail skills, and have a robust determination to excel in customer engagements.