Receptionist- Part Time at Pacific Home Care Associates Inc

Coos Bay, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Multi-tasking, Organization, Interpersonal Skills, Microsoft Office, Medical Terminology, Confidentiality, Problem Solving, Initiative, Time Management, Attention to Detail, Professionalism, Respect, Listening Skills, Computer Skills

Industry

Hospitals and Health Care

Description

Description SUMMARY: Greeter for the facility, “First Impression” (on the phone and in person) representation for the entire facility. To assist the nurses and administrators, and act as intermediary in assisting patient needs and answering their phone calls in a timely and efficient manner. ESSENTIAL DUTIES AND RESPONSIBILITIES: Multi-tasks with ease: Ability to prioritize needs and to discern when and what can wait to meet top priorities. Uses slow/down time efficiently. Organizes workload so that all tasks are completed appropriately. Masters customer service skills and acknowledgement skills and gives extraordinary customer service. Greets patients and family members in professional, friendly and respectful manner every time. Listens carefully to what each patient (or a family member) requests in all aspects, and treats patients and their families with respect and dignity. Listens and responds to co-worker and supervisor requests and directives with respect. Speaks clearly and slow enough for patients to understand all communication (in person and phone) while keeping an upbeat tone of voice. Answers phone in a timely manner. Knows where to appropriately transfer calls and transfers successfully. Fax and scans items in a timely and accurate manner. Directs complaints or problems to supervisor or administrator. Demonstrates work initiative and requires little work direction, enhances the operation of the organization, and assigns priorities so projects are performed in a timely manner. Prepares for next work day in advance. Takes medication refill requests, medical records requests and messages with accuracy and delivers to appropriate source to handle requests timely. Monitors and assists with cleanliness of agency office. Finds someone to cover reception desk; if needing to step away. Handles stressful or crisis situation appropriately. Operates and uses computer programs, fax machine and scanner effectively. Develops and maintains positive, effective working relationships with other employees, supervisors and community partners. Attends meetings as required. Miscellaneous duties as assigned requested or required. Requirements QUALIFICATIONS: Communicate in an effective manner, follow written or verbal instructions and demonstrate good interpersonal skills to deal with team members, patients/families and community partners. Competent in Microsoft Office Word and Excel, and adaptation of agency programs for daily tasks. Maintain discretion and confidentiality in communications. Familiar with policies and procedures regarding reporting and release of protected health information (PHI). EDUCATION and/or EXPERIENCE: High School Diploma/GED Customer Service trained or experience, preferred Previous clinic, clerical and/or medical terminology , preferred REASONING ABILITY: Employee responds to unusual or varied situations that are not covered by existing standards, procedures and precedents. WORK ENVIRONMENT: Employee is regularly required to stand, walk, sit, ascend and descend stairs, possess ability to handle, finger or feel objects, tools or controls; reach with hands and arms. Employee must frequently be able to lift 25 pounds from the floor to waist level. Specific vision abilities include close vision and the ability to clearly focus vision.

Responsibilities

The receptionist greets patients and family members, assists nurses and administrators, and manages phone calls efficiently. They also handle medication refill requests and maintain the cleanliness of the office.