JOB SUMMARY:

We are seeking a professional and organised Dental Receptionist to join our NHS Urgent Dental Care team based at Paston Health Centre in Peterborough. The successful candidate will be the first point of contact for patients attending emergency appointments and will play a key role in ensuring the smooth daily operation of the service.

REQUIREMENTS:

• Previous experience in a receptionist or administrative role (dental or NHS setting preferred)
• Confident communication and customer service skills
• Strong organisational abilities and attention to detail
• Proficient in computer systems and familiar with healthcare admin processes
• Calm and compassionate, particularly when dealing with patients in discomfort or distress

• Welcome patients to the practice and manage check-in procedures
• Handle telephone and in-person enquiries with professionalism and empathy
• Schedule, confirm, and manage urgent dental appointments
• Ensure accurate completion of patient details and NHS forms
• Support clinical staff with administrative needs to maintain efficient workflow
• Process payments and assist with administrative record-keeping
• Maintain patient confidentiality and adhere to data protection standards
• Liaise with dental teams to coordinate care and keep patient flow efficient