ABOUT THE CANDIDATE

We welcome applications from organised, adaptable, and friendly individuals who are passionate about delivering excellent patient service and have the following attributes:

• Excellent communication skills, especially in face-to-face interactions.
• Ability to work in a polite, confidential, and discreet manner, respecting patients at all times.
• Experience working with the general public, with sensitivity and empathy in challenging situations.
• Confidence to work as part of a team and use initiative to work independently.
• Strong IT and administration skills.
• Ability to multi-task, prioritise, and work accurately under pressure.
• Previous medical or healthcare receptionist experience is preferred.

Some flexibility is required, as you may occasionally need to work additional or alternative hours to cover for colleagues.

ABOUT US

Oak Street Medical Practice is a team of some 30 members, including 2 partners. We have an exceptional multi-disciplinary team including physician assistant, trainee advanced clinical practitioner, nurses, nursing associate, healthcare assistants, mental health nurses, physiotherapist, and pharmacy technician.
We have a strong teaching and training ethos and strive to ensure our patients receive the best care available.
Please see our website for more information about our practice.

RECEPTIONIST/PATIENT CARE ADVISOR – FRONT-LINE ROLE IN GENERAL PRACTICE

In this essential front-line role at the practice, Patient Care Advisors play a key part in helping patients access the right services, maintaining accurate health records, and ensuring appointments and prescriptions are well-managed. This is a patient-facing role, with demand primarily managed via footfall rather than telephone.
Previous applicants need not apply.

MAIN RESPONSIBILITIES:

• Welcoming and directing patients in person, ensuring a friendly and professional first impression.
• Acting as the first point of contact for patients, providing guidance and support with empathy and discretion.
• Managing appointments, queries, and patient records with accuracy and confidentiality.
• Processing, issuing, and handling prescription requests, ensuring they are dealt with efficiently and in line with practice protocols.
• Liaising with clinical staff to support the smooth running of daily operations.
• Handling requests for information and assisting with problem-solving and complaints.
• Advising patients on practice procedures and services.
• Registering new patients and updating records.
• Maintaining patient databases, including summarising, filing, and scanning documentation.
• Answering the telephone when required, though the role is primarily focused on face-to-face interactions.