Oak Street Medical Practice has an opportunity for a Receptionist /Patient Care Advisor to join our team on a part time basis, suggested hours between 16 to 37 hours per week.
In this essential front-line role at the practice, patient care advisors help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

ABOUT US:

Oak Street Medical Practice is a team of some 30 members, including 2 partners. We have an exceptional multi-disciplinary team including physician associate, advanced clinical practitioner, nurses, nursing associate, healthcare assistants, social prescriber, mental health nurses, physiotherapist, and trainee pharmacy technician.
We have a strong teaching and training ethos and strive to ensure our patients receive the best care available.
Please see our website for more information about our practice.

Greeting and directing all patients.

• Act as first point of contact for patients , providing a welcoming and professional service.
• Manage appointments, queries and patient records with accuracy and confidentiality.
• Liaise with clinical staff to ensure the smooth running of daily operations.
• Dealing with requests for information and managing problems and complaints.
• Advising patients of practice procedures.
• Registering new patients.
• Answering the telephone, promptly.
• Accurately maintaining patient database and records, workflow, summarising, filing, and scanning.

Please see attached job description for further details.