Receptionist at Penske Automotive Group

Turnersville, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Aug, 26

Salary

17.0

Posted On

03 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Interpersonal skills, Organizational skills, Multi-tasking, Data entry, Telephone switchboard management, Time management, Microsoft applications, Problem solving, Active listening, Professionalism, Teamwork, Conflict resolution

Industry

Retail Motor Vehicles

Description

Chevrolet of Turnersville is looking for a knowledgeable and friendly Receptionist to join our dealership team and deliver extraordinary customer experiences. JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Receptionist, you are the dealership's front line and first impression. You will professionally and courteously greet and help connect customers by phone or in person with our dealership team to ensure an excellent customer experience. Pay for this position is $17.00 per hour. WHAT WE HAVE TO OFFER * Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For." * Proudly named to Glassdoor's Best Places to Work * Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match. * Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests. * Values-driven culture built on integrity, professionalism, excellence and teamwork. WHAT WE ARE LOOKING FOR * Genuine interest in providing an exceptional customer experience. * Friendliness, enthusiasm, reliability, with a positive "team-player" attitude. * Excellent communication, interpersonal and organizational skills. * Strong work-ethic with the ability to work in a fast-paced, results-driven environment. * Prompt assistance to customers with courtesy, accuracy and professionalism. WHAT YOU CAN BRING TO THE TABLE * Commitment: Ensure our customers have a world-class car-buying experience at every step along their journey. * Service: Assist customers and vendors by phone or in person to find the support they're looking for, and route them promptly to the appropriate team member. * Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity and accuracy, and courtesy. * Collaboration: Support the dealership sales and service team during events, service rush hours and as otherwise needed onsite, often during non-traditional hours. * Technical Expertise: Capably manage telephone switchboards to handle customer calls, and enter basic customer demographic information into the sales control system as required. APPLY WITH US! If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today! Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record. Qualifications Competencies * Exceptional customer service skills * Ability to clearly answer the phone and use the intercom * Strong organization skills and ability to multi-task * Ability to remain positive and professional in stressful situations * Ability to read and comprehend instructions and information * Ability to listen to customer and determine how to assist them * Proficient with Microsoft applications * Time Management skills and ability to prioritize * Excellent communication skills and works well in a team environment * Fast and accurate data entry skills * Ability to handle multiple calls at one time * Maintain professional appearance at all times Supervisory Responsibility N/A Work Environment/ Physical Demands Will primarily work in a retail automotive sales showroom. Will work with a computer, telephone and other office equipment as appropriate. May be asked to drive cars on occasion. Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds This position will require the employee to alternate sitting, standing, and walking throughout the shift This position requires the ability to push, pull, stoop, kneel, reach, grasp This position involves repetitive motion--primarily typing This position requires the ability to talk and hear Position Type/Expected Hours of Work Store Business Hours with ability to work nights, weekends, and holidays as required Required Education and Experience High school diploma or equivalent. Preferred Education and Experience High School diploma or equivalent and one or more years experience answering calls in a high-volume setting Additional Eligibility Qualifications (Certification/Licenses/Registrations) Valid Driver's License

Responsibilities

The receptionist serves as the dealership's front line, greeting customers in person and over the phone to ensure a positive experience. They are also responsible for managing the switchboard, entering customer data, and supporting the sales and service teams.