We are looking to recruit a Receptionist in a part-time role. Our core hours are 8am - 6.30pm. The ideal candidate will be someone with enthusiasm, IT skills and a good understanding of customer service. This is a permanent position with hours to be negotiated. Closing Date 9th September 2025 and Interview Date 16th September 2025.
Salary: £24,148 a year pro-rata based on a working work of 37.5 hours

APPOINTMENTS

• Provide and effective care navigation and signposting service for patients seeking appointments
• Process new and follow up appointment requests from patients
• Demonstrate familiarity with all appointment systems in operation
• Demonstrate up to date awareness of the various range of services the practice/community provides
• Cancel appointments when necessary
• Book new and follow up appointments ensuring that enough information is recorded for clinician to follow
• Monitor and direct patients where necessary to consulting and treatment rooms
• Encourage and monitor use of automated check in system
• Ensure patients without appointments but who need urgent consultation are seen
• Draw the Doctors/Nurses attention to any patient who may need immediate attention
• Make the Doctors/Nurses aware of patients with special needs e.g. deaf or blind
• Organise ambulance and other transport for patients
• Occasionally work in the triage hub with one of our triage GPs. Booking appointments as required

CONFIDENTIALITY:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.
• To cover for colleagues during their absence due to leave or sickness when requested. This will entail a need to work outside of normal contracted hours.

NOTE: This job description was accurate at the time of its compilation. However changes are frequent in general practice and post-holders are expected to be flexible and to agree to reasonable changes from time to time once these have been discussed with the post holder.

JOB PURPOSE

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Project a positive and friendly image to all patients and other visitors, either in person or via the telephone. Adopt a “here to help” approach and promote a “can do” ethos.
Carry out a range of administrative tasks relating to patient’s medical records and the flow of information.

MAIN TASKS AND RESPONSIBILITIES

Reception

Provide a reception service for the Practice and Community Clinics including:

• Dealing with queries and requests for appointments including signposting and navigating patients to the appropriate clinician or service
• Receiving patients consulting with members of the practice/community services team
• Answering general enquiries, explaining surgery procedures
• Receiving and passing on messages for other practice staff
• Receiving and recording requests for home visits
• Ensure reception and waiting areas are kept clean and tidy
• Respond actively to queries and requests for assistance from patients and other visitors
• Enter requests for transport in relevant book and order as appropriate
• Registering patients for Emis Access
• Be able to cover all reception positions as necessary including appointment telephone line and enquiries telephone line and front desk
• To have a thorough knowledge of all Practice procedures
• Respond to a patient in an emergency
• Advise patients of relevant charges for private services, accept payment and issue (vat) receipts for same
• Deal with patient request for registration as per the practice protocol
• Explain to patients requesting registration Practice arrangements and formal requirements
• Offer new patients an invitation for a new registration check and give a copy of the practice leaflet
• Respond to patients Accurx requests as instructed

OTHER DUTIES

• Clear rooms after surgeries
• Ensure building security – have thorough knowledge of doors/windows/alarms
• Keep notice board up to date
• Attend training sessions
• Other delegated duties considered appropriate to the post

Assist in the following general administration tasks which are carried out within the reception area:

• Scanning documents following standard operating procedure and utilising the Docman system.
• Filing of patient records and putting together of patient notes.
• Dealing with PMAs and copy notes as required.
• General photocopyin