Phoenix Hospital Group is a dynamic, fast growing independent hospital group which currently operates two hospitals in central London and Essex and two Harley Street outpatient and diagnostic centres. It has ambitious plans to grow and is now keen to appoint an exceptional Receptionist to support the next stage of its development.
The successful candidate will provide a highly customer-focused, front of house service to our guests and business partners, ensuring that our patients’ journey is effectively and discreetly managed. Working to our policies and procedures the Receptionist will oversee the administrative pathway supporting the delivery of clinical services within the centre. They will look after any enquiries, patient registration, charging, billing and payments, patient record management and must have a strong level of data input integrity.
We are looking for someone who takes pride in delighting patients through exceptional care. You will be able to demonstrate the ability to work to a high standard, under pressure at times and possess a flexible working attitude, working alone or as part of the team, have excellent interpersonal and customer service skills and be able to plan and prioritise own workload. Being sensitive to patient and consultant needs will be at the core of everything you do.

REQUIRED SKILLS & EXPERIENCE

• Previous experience in a similar role
• Evidence of a good standard of literacy & numeracy
• Well-developed interpersonal and communication skills
• Customer-orientated approach
• Team Player
• Good organisational and time management skills
• Accuracy in administrative tasks with attention to detail and quality
• Knowledge of relevant policies and procedures
• Computer Literacy
• Experience in using computerised records systems
• Good negotiating skills
• Experience of working in a public reception
• Ability to work under pressure
• Calm and professional approach
• Ability to work without direct supervision, determine own/others work priorities

• To provide a highly customer focused front of house service to our customers and business partners attending the Centre
• To proactively manage the patients’ administrative pathway in the delivery of clinical services
• Ensure the accurate & timely input of administrative data within the company’s business administration systems to ensure the effective & efficient delivery of services
• To act as the coordinator of the patients’ journey during their attendance at the Centre ensuring clinical teams deliver a seamless service and the patients’ journey is effectively & discretely managed
• Ensure the public areas of the Centre are clean & tidy and reflect the standards expected of a high-quality medical facility
• Ensuring cash handling procedures are complied with
• To ensure invoices are raised in a timely fashion and all revenue is captured
• Manage the delivery of post & supplies arriving at site
• To remain vigilant of security and aware of all personnel, patients, consultants, visitors and staff entering the building at all times
• Assist in other areas of the Centre when necessary