Key Responsibilities:

Reception/Admin

• Schedule and confirm appointments
• Greet patients and manage check-in/out process
• Answer phone calls, respond to emails, and handle faxes and referrals
• Direct Billing to Extended Health Care plans
• Communication and Collaboration with Insurance companies and other medical providers
• Maintain and update patient records in JaneApp

Physiotherapy Assistant

• Assist physiotherapists with patient treatments and exercises
• Operate modalities to aid in patient care
• Prepare patients for therapy sessions and provide clear instructions for exercises
• Ensure the cleanliness, organization, and proper sanitation of treatment rooms and equipment
• Manage supplies and promptly report any inventory shortages

Qualifications:

• Strong communication and multitasking skills
• Proficient in JaneApp (preferred)
• Experience with third-party programming such as WCB, MVA, VAC, LTD, etc.
• Previous healthcare, physiotherapy, or customer service experience is preferred
• Ability to problem-solve and "think on your toes"
• Energetic, organized, and able to work well in a team environment
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