Receptionist at Piedmont HealthCare PA

Troutman, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

0.0

Posted On

25 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Appointment Scheduling, Insurance Verification, Medical Billing, HIPAA Compliance, Typing, Patient Registration, Office Management, Phone Etiquette, Filing, Medical Records Management, Cash Handling

Industry

Medical Practices

Description

Description Responsible for greeting customers, answering telephones taking telephone messages, making appointments and registrations, calling patients to remind of appointments, making referral appointments with due diligence, verifying insurance coverage, collecting payment from patients, filing patient notes in charts, re-filing charts, scanning insurance cards, face sheets, charts, etc., making copies of patient’s insurance cards and patient notes, making appropriate copies of medical records to send to other physicians, providing information, communicating with departments. ESSENTIAL FUNCTIONS: Greets customers in polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs appropriate department/person of person’s arrival. Additionally, receives visitors and drug representatives and notifies appropriate person. Completes necessary paperwork, such as encounter forms. Uses computer system to generate information necessary for billing. Updates patient information, collects co-pays, provides any necessary forms needing completion, and obtains signatures as necessary. Maintains clean, orderly waiting area and reading materials. Answers phone in pleasant manner and deals with customer needs expeditiously. Supplements office staff as reception tasks permit by assisting with photocopying, computer input/typing, scheduling laboratory or radiology work as directed. Counts cash drawer daily and goes to bank as necessary. Opens and closes office at appointed time. Collect, sort, distribute and prepare mail as assigned by office. Key charges and makes any edits as necessary as assigned by office. Checks and maintains office supply inventory as assigned by office. Preparation of prescriptions to pharmacies as assigned by office. Maintains HIPAA compliance at all times. Attends office staff meetings, records minutes and maintains in a file accessible to all staff. Such other and further responsibilities as may be deemed necessary. Requirements EDUCATION: High school diploma or GED. EXPERIENCE: Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. REQUIREMENTS: 50 wpm typing skill preferred. KNOWLEDGE AND SKILL REQUIREMENTS: Knowledge of reception tasks, clinic policies/procedures, paperwork. Knowledge of how to use office equipment including phone, computer. Knowledge of customer service concepts and techniques. Skill in using office equipment satisfactorily and handling paperwork/filing adequately. Skill in customer service principles by creating a pleasant waiting room atmosphere. Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff and other customers. Ability to organize and prioritize tasks effectively. Ability to read, understand and follow oral written instructions. Can file correctly by alphabetic or numeric systems. ENVIRONMENTAL/WORKING CONDITIONS: Office setting, well ventilated and well lighted. PHYSICAL/MENTAL DEMANDS Sitting/standing for long periods of time. Requires eye-hand coordination, finger dexterity. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.

Responsibilities

Responsible for greeting patients, managing appointments, and handling front-desk administrative tasks in a healthcare setting. Duties include verifying insurance, collecting co-pays, and maintaining patient records while ensuring HIPAA compliance.