WHO WE ARE

Founded in 2018 in the heart of downtown St. Louis, Ponce Health Sciences University is answering a need for more healthcare professionals by preparing more students for jobs with a world-class, culturally competent education. Whether you’re an aspiring doctor or psychologist, PHSU St. Louis is focused on helping our students reach their professional goals.
Ponce Health Sciences University’s history dates back to its founding in 1977 in Ponce, Puerto Rico. We’ve been expanding our prestigious health sciences offerings since, with a focus on graduate medical programs. With campuses now in Ponce, San Juan, and St. Louis, we’re expanding our global network while staying committed to preparing students for real-world healthcare careers and clinical situations.

GENERAL DUTIES:

• Contribute to the development and maintenance of a positive culture that embeds the University’s values and beliefs, and ensures that students and staff feel valued, safe and supported
• Be a role model for outstanding employability skills and practices
• Present a positive, “can do” attitude and take personal responsibility for own actions
• Commit to a culture of continuous improvement and ensure that own contribution to the role and the University is of a very high standard
• Represent the University positively and effectively in all dealings with external partners, parents, stakeholders and agencies
• Take responsibility for actively participating in the appraisal process and own continuing professional development arising from that process and on-going feedback
• Be responsible for taking all appropriate measures to safeguard young people and promote their welfare within the walls of the University
• Support students to improve their educational skills through everyday experiences

DETAILED DUTIES:

• Assist in University events including open houses, meet & greets, ceremonies, and graduation
• Provide high-quality reception service for all visitors to the Admissions and Student Success departments, staff and students, ensuring that visitors are issued with identification badges in order to meet safeguarding, security and health and safety procedures
• Be the first point of contact for telephone, email and face-to-face enquirers, providing appropriate information and completing documents and databases as necessary
• Ensure supplies are inventoried and maintained at appropriate levels; order supplies as necessary and within budgetary means
• Process requisitions for the departments in a timely manner, carefully avoiding overdue fees
• Provide administrative support that is efficient and effective to the departments, using provided systems to enable the appropriate storage, retrieval and reporting of information and data
• Provide excellent customer service by through quality customer service, meeting their needs and demonstrating the added value of the service provided
• Ensure that customer concerns are addressed in accordance with procedures
• Be the main point of contact for internal bookings
• Operate the department phone system, printer and copier, facsimile machine and electronic mail to communicate internally and externally, as required
• Receive, record, secure and dispense lost property
• Receive, sort and distribute incoming mail and deliveries and ensure that outgoing mail is processed appropriately and meets postal deadlines
• Undertake general clerical tasks for the Admissions & Student Success department
• Be responsible for developing and maintaining skills and knowledge to competently perform own role through research and training as identified during the appraisal process and on-going feedback
• Ensure that all items are fully stocked in the student and team work areas
• Carry out any other reasonable duties requested by manager
  COMPETENCIES: To perform the job successfully, an individual must be dependable and have good inter-personal and communication/organization skills and the ability to interact effectively with students, faculty, and staff. Demonstrated ability to meet and/or exceed determined goals and objectives. Excellent written, verbal communication and customer service skills. Time management and the ability to meet deadlines and multi-task are required.
  QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Listed below are the knowledge, skills, and/or abilities required for this position, as well as the Physical Demands and Work Environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience in VOIP phone systems such as “Go To” or similar.
  Minimum of an associate’s degree and 6 months experience. Associate degree or equivalent in earned college-level credit and possess a commitment to providing quality service to students seeking post-secondary education. Six (6) months of related reception experience in a high-traffic office environment. Preferred experience in higher education/university environment.
  Computer Skills: To perform this job successfully, an individual should have general knowledge of computers including Microsoft Office Applications such as Word, PowerPoint, Outlook, and Excel.
  Certificates, Licenses, Registrations: Certifications in administrative proficiencies appreciated.

PHYSICAL DEMANDS: THE PHYSICAL DEMANDS DESCRIBED HERE ARE REPRESENTATIVE OF THOSE THAT MUST BE MET BY AN EMPLOYEE TO SUCCESSFULLY PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB. REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM THE ESSENTIAL FUNCTIONS.

While performing the duties of this job, the employee is regularly required to sit and to use hands to type on computer, operate office equipment and handle books, files, documents, etc. Must be able to talk and hear to answer phones and when assisting others. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and to stoop or kneel. The employee must occasionally lift objects weighing from 10 – 30 pounds and possibly up to 50 pounds. Close vision needed to use computer. Must have distance vision and depth perception for safety purposes.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment in this position is characteristic of a normal office environment. The noise level in the work environment is usually mild to moderate. At times, the position requirements will require the ability to produce results in a fast-paced environment. Independence and autonomy with little direct supervision is required. Professional mannerisms are expected as a representative of the university. This position requires leadership and the ability to accept performance feedback.
NOTE: This job description in no way states or implies that these are the only duties to be performed the employee will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. An employee is expected to assist and provide coverage for coworkers during peak periods, vacation days or sick days.
Ponce Health Sciences University (PHSU), as an educational institution and as an employer, values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Accordingly, the University prohibits and will not engage in discrimination or harassment on the basis of race, color, religion, national origin, ancestry, sex, age, marital status, familial status, sexual orientation, political affiliation, disability, or veteran status. Further, the University will continue to take affirmative steps to support and advance its values consistent with the PHSU mission. This policy applies to admission, students, employment, and access to and treatment in PHSU programs and activities. This is a commitment made by the PHSU and is in accordance with federal, state and/or local laws and regulations