DESCRIPTION

Lakeside View is looking to recruit a Receptionist to join the team. Site based role. Shifts will alternate weekly for weekends, and working hours will be 8am to 8pm. This is a full time role of 37.5 hours.
Priory Lakeside View in Willenhall, West Midlands, supports 30 adults with acute mental health needs within a safe, therapeutic environment. We have two male wards in the main building, and a female ward in a separate building. From the point of admission into our acute services, we aim to support people to safely discharge back into the community, where they can continue to progress towards recovery in a less restrictive environment.

WHAT YOU’LL BE DOING

You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn’t involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you’re assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.

• Greets and assists all arrivals promptly at the Priory unit, and ensures that they are treated in a courteous, pleasant and efficient manner, and directed accordingly.
• Ensures that all telephone calls into main reception / switchboard are dealt with promptly and efficiently within Priory operational standards.
• Carries out administrative tasks as required.
• Ensures the appropriate security passes are issued, as well as then directing the visitor to the appropriate areas or individuals within the unit.

You can find additional information in the attached job description.

WHAT YOU’LL BRING TO THE ROLE

Our work is rewarding but can be challenging, so resilience is key. No two days are the same! Your natural empathy will help you support others through both the highs and lows.
Candidates should hold an NVQ Level 1 in a relevant area or have GCSEs (or equivalent qualifications), with experience gained in a customer-facing environment. The role may involve dealing with patients facing complex and challenging situations, which can increase the sensory and emotional demands, requiring resilience, empathy, and strong interpersonal skills.
For more information about the role, you can email JordanCaddy@priorygroup.com

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• Free on-site parking
• Supplemented meals
• 25 days annual leave plus bank holidays
• Birthday Holiday - your birthday as an extra days annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuse