The Club
The Oxford and Cambridge Club is an exclusive private members Club with a Grade II*-listed Clubhouse in central London. The Club has 46 bedrooms, a fine dining restaurant, 3 banqueting suites, 2 bars, 2 squash courts, a billiards room and extensive libraries. The Club has nearly 5000 members.
The Role
We are recruiting for a Receptionist to join our Front Office team. Duties will include providing a warm greeting to Members and guests, check in and check outs, taking bookings for bedrooms and the restaurant. Dealing with queries, answering and transferring calls all carried out in a professional, courteous manner. Security awareness is also paramount. The role is a full time position working 40 hours per week, any 5 days out of 7 including evenings, weekends and public holidays.

The Person

• To be successful in the role candidates must have a warm, friendly and welcoming demeanour and extremely well presented. A positive team player who is confident, conscientious and enthusiastic is a pre requisite.
• Excellent written and spoken English.
• Previous experience in a similar role, in a 5 star hotel.
• Knowledge of additional languages is beneficial.

Main Duties

• Checking guest in/out, using the correct procedure.
• Maintaining security by following procedures and controlling access, this includes welcoming at the door, making sure all members show their membership card on entry and sign in any guests. This also includes preventing unauthorised access.
• Supervising the daily shift.
• Book accommodation, restaurant reservations, facility bookings, and sending confirmations.
• Settling bedroom and restaurant bills using various payments.
• Answering telephone, screening and directing calls

Benefits

• £30,515.00 per annum
• Staff fund (bonus) paid monthly
• Personal pension scheme (Salary Sacrifice with a 10% company contribution if you put in 5 %, after qualifying period)
• Life Assurance (4 times your basic salary) after qualifying period
• Uniform provided and laundered
• Superb staff dining room and facilities
• Excellent staff meals whilst on duty
• Cycle to work scheme
• 28 days holiday including bank holidays per annum – a full week at Christmas
• Season ticket loan after qualifying period
• Exciting range of learning and development programs
• In house training academy
• Colleague recognition and reward programs

Eligibility
Only applicants eligible to work in the UK or have a valid UK work permit or visa should apply.
We have strict grooming standards that can be explained at interview or sent on request
Job Types: Full-time, Permanent
Pay: £30,515.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Discounted or free food
• Gym membership
• Referral programme

Ability to commute/relocate:

• London SW1Y 5HD: reliably commute or plan to relocate before starting work (required)

Work Location: In perso

• Checking guest in/out, using the correct procedure.
• Maintaining security by following procedures and controlling access, this includes welcoming at the door, making sure all members show their membership card on entry and sign in any guests. This also includes preventing unauthorised access.
• Supervising the daily shift.
• Book accommodation, restaurant reservations, facility bookings, and sending confirmations.
• Settling bedroom and restaurant bills using various payments.
• Answering telephone, screening and directing call