HYDE PARK RESIDENCE

Located at the heart of Mayfair village, Hyde Park Residence are private homes that offer an atmosphere of warmth and calm with the best of London living. We have many residences that offer secure, comfortable and flexible spaces for our guests, our passionate team expertly take care of everyone that stays with us.

GUEST SERVICE AGENT - JOB SUMMARY

• Be the host and face of Hyde Park Residence and support the HPR Mission and Vision.
• Use the ‘Warm Welcome’ Standards to deliver a great first and then lasting impression with professionalism, friendliness and efficiency.
• Create a sense of belonging for all guests - develop positive relationships whilst delivering an exceptional guest experience.
• Actively promote HPR services and maximize rental opportunities.

• Co-ordinate the day to day running of the 55 Park Lane lobby, liaising with all operational and property departments to ensure all relevant information is communicated correctly and efficiently.
• Assist guests by offering, but not limited to, obtaining courier services, luggage delivery, cinema/theatre tickets, restaurant reservations, private car hire, taxis, sightseeing tours, airline reservations, delivery and collection of parcels for guests and making appointments
• Handle all enquiries and requests from guests and their visitors, placing orders as required.
• Working with the team to create lasting memories for our guests.
• Life Assurance
• Free Health and wellbeing support
• Season Ticket Loan
• 28 Holiday days including bank holidays that increase over time
• Discounted freshly cooked meals on duty
• Training and development
• Regular employee social events
• Employee recognition with thank yous and vouchers
• Free cash if you recommend someone you know to work with us! and many more benefits…
  Job Type: Full-time
  Pay: £28,000.00-£30,000.00 per year

Additional pay:

• Yearly bonus

Benefits:

• Company pension
• Discounted or free food
• Health & wellbeing programme
• Life insurance
• Referral programme

Schedule:

• 8 hour shift
• Weekend availability

Language:

• English (preferred)

Work Location: In perso