JOB TITLE: RECEPTIONIST / PROJECT ADMINISTRATOR

Reporting to: Referrals Lead and Business Support Coordinator
Responsible for: None at present
Job purpose: The role plays an important part in the administration and smooth running of the charity and requires professional administrative and organisational skills.
Principal Objectives: Will be to provide Receptionist and ‘front of house’ service to internal and external customers,
along with administrative support to the CEO, Registered Manager and central functions over a
range of tasks including record keeping, communication, supporting staff, people we support
and visitors across Camphill Devon.
Our Culture
“An inclusive, supportive and rural environment where people have real freedom, are enabled to perform to the best of their strengths and have the opportunities to learn and grow.”

Our Values

• To promote a community ethos where everyone has a part to play, and has opportunities to make choices and take responsibility
• To involve people is at the heart of everything we do
• To understand, value and meet people’s needs
• To treat people with kindness, compassion and dignity
• To promote, respect and celebrate people’s diversity and individuality
• To learn from people to help us all adapt and continually improve and grow

· Act as the first point of contact for telephone and email enquiries, always ensuring a professional presentation
· Sort and distribute incoming post; organise and send outgoing post
· Organise and attend meetings, produce minutes outlining actions with ownership and timelines
· Maintain and update databases.
· Assist the Business Support Coordinator to ensure that all legally required records are kept up to date
· Use a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, SharePoint, Publisher, Visio and Wordpress etc., to produce correspondence and documents
· Maintain central documents and templates, including presentations, records, marketing, organograms, spreadsheets and databases
· Update website: placing vacancies and notifications
· Assist with Social Media content and updating
· Liaise with staff at CDC and with external contacts such as medical appointees, families and stakeholders
· Order and maintain supplies i.e. stationery, PPE, First Aid, provisions and equipment.
· Maintain electronic calendars and communicate accordingly
· Maintain the NHS Capacity Tracker, liaise with the Health Protection Agency, and consult with the Health and Safety Officer regarding Risk Assessments
· Book agency cover, maintaining administration, and organising invoices
· Creating and circulating the monthly staff newsletter
· Assist colleagues with IT and tech troubleshooting
· Liaise with the Volunteer Co-ordinator, monitor inbox, arrange, and book interviews and assist with travel organisation.
· Assist the CEO with survey creations and data collation, organise mail merge communication to families and supporters as necessary
· Assist with the organisation of training bookings, attendance and associated record keeping
· Archiving and filing of residential services and Supported Living documentation, and personnel records
· Support the CEO with Project Administration tasks
· Adopt responsibility, in liaison with Business Support Manager, for tasks in the absence of the Care and Support Administrator.
· Undertake any other reasonable duties as required