REQUIREMENTS AND ATTRIBUTES

• Previous experience in reception or customer service roles within the Medical or Health Industry is highly desirable, showcasing familiarity with industry-specific protocols and procedures.
• Demonstrated exceptional customer service skills, characterized by a friendly and approachable demeanor that fosters positive interactions with patients and colleagues.
• Strong attention to detail and proficiency in processing complex documentation and instructions accurately and efficiently.
• Clear and precise communication of information, ensuring effective comprehension and dissemination to relevant parties.
• Excellent interpersonal abilities, enabling seamless interaction and collaboration with colleagues, healthcare professionals and their clients.
• Ability to thrive in a fast-paced, dynamic, and evolving environment, adept at adapting to changing circumstances while maintaining productivity and professionalism.
• Effective multitasking and prioritization skills, enabling the management of multiple tasks concurrently to meet deadlines and maintain workflow efficiency.
• Discretion and integrity, possessing the capability to handle sensitive and confidential information with the utmost professionalism and confidentiality.

ADDITIONAL INFORMATION

• The Receptionist role is a permanent position of 30 hrs/ week, ideal for candidates aspiring to develop a career in Administration and Management within the Health Industry.
• Student applications are welcomed; however, candidates must be able to commit to a permanent arrangement of work hours.
• This position is unsuitable for students seeking casual work hours or those requiring flexibility to accommodate changing University timetables.
  If you believe you are the ideal fit for this role, we eagerly await your application. We look forward to hearing from you!
  APPLY VIA OUR CAREERS PAGE: https://www.brisbanecitypsychologist.com.au/career-opportunities/
  Job Types: Part-time, Permanent, Casual
  Pay: $40,000.00 – $55,000.00 per year
  Expected hours: 30 per week

Schedule:

• Afternoon shift
• Evening shift
• Monday to Friday
• No weekends

Education:

• Bachelor Degree (Preferred)

Experience:

• Medical receptionist: 2 years (Required)

Work Authorisation:

• Australia (Required)

Location:

• Brisbane QLD 4000 (Required)

Work Location: In perso

ROLE OVERVIEW

We are seeking passionate and dedicated Receptionists to join our dynamic team. This role presents an exciting opportunity for individuals looking to embark on a career path in health administration and management. As a key member of our team, you will play a vital role in ensuring the smooth operation of our practice and delivering exceptional service to our clients, the psychologists, and their patients.

KEY RESPONSIBILITIES

• Warmly greet patients upon arrival and provide them with attentive assistance.
• Schedule follow-up appointments effectively.
• Handle invoicing and billing processes accurately and efficiently.
• Manage incoming phone calls and emails in a timely manner.
• Assess Mental Health Care Plans ensuring compliance.
• Oversee psychologists’ calendars and waiting lists to promptly offer any cancellations to other patients, ensuring efficient scheduling and optimal use of available appointments.