ORGANIZATION BACKGROUND

Shepherd Village is Toronto’s largest not-for-profit senior community and has been dedicated to the well-being of seniors since 1961. We’re committed to meeting the changing physical, spiritual and social needs of seniors through quality care and compassionate service. Everything we offer is designed to enhance the quality of life and peace-of-mind of our residents, and their family and friends.
Shepherd Village is currently accepting applications from qualified candidates for the position of Receptionist.

WHAT YOU WILL WORK ON

Reporting to the Administrative Services Supervisor and Spiritual Life Facilitator. Proactively and warmly greets all residents, visitors and staff either on the telephone or in person. Provides calm customer service assistance answering a variety of inquiries and directing people to the correct staff member or seeking immediate assistance for the customer. You will perform a variety of administrative functions after assisting the immediate customer. Ensures residents receive excellent care and services including those with memory impairment/dementia. You will do this by increasing their comfort, independence and control in their lives and their involvement in all decisions. You will support their families’ and the community’s involvement in their lives. You will positively influence and motivate everyone that comes your way.

WHAT ARE YOUR SKILLS AND EXPERIENCE

• Always pleasant, courteous, and empathetic.
• Experience in customer service, problem-solving, and multi-tasking under pressure.
• Skilled in interacting with clients in various situations.
• Intermediate knowledge of the Occupational Health & Safety Act.
• Strong communication and customer service skills, especially with mature adults, their families, and staff.
• Able to work independently, prioritize tasks, and maintain efficiency.
• Flexible team player with strong relationship-building skills.
• Proficient in Microsoft Office Suite.
• Maintain confidentiality in all organizational matters.

Please refer the Job description for details