Dating back to the 1890’s, the Best Western Palace Hotel & Spa in Inverness is a welcoming, independently 4-Star hotel combining the best of the past with the contemporary style of the present with elegant interiors, lovely bedrooms and luxury Leisure Club & Spa. We are a bustling city centre hotel, with 110 bedrooms, expanding over 3 buildings.
We are looking for a full time or part time receptionist to join our team.
Must be able to work weekends. These positions are live out only.
Shift Patterns are 7am-3pm and 3pm -11pm - Occasional 10-6 depending on business needs.

Our ideal candidate will be:

• Warm, friendly and confident with an eye for detail.
• Someone who takes initiative and can work under pressure in a fast-paced environment.
• Have excellent verbal and written English.
• Be computer literate.
• Previous reception or admin experience is desired but not essential.
• Oracle Opera experience is advantageous.

Your duties will include:

• Providing a friendly and customer orientated atmosphere for all guests during check in and check out.
• Taking reservations over phone/email, knowing our packages, room types and policies and turning enquiries into sales.
• Communicating guest needs and any changes to all departments daily.
• Answering all guest queries, compliments and complaints in a timely, polite and professional manner over a variety of platforms providing accurate information.
• Utilising teamwork to complete all shift tasks and take accountability for updating reservations, preparing info for day ahead/next day.
• Responsible for taking all payments and processing in the Opera property management system.
• Reconciliation of daily banking against card machines and Opera system.
• Perform additional tasks as assigned by supervisors or management.

We offer you:

• Training
• Paid breaks
• Meal on shift
• Discounts
• Leisure club membership

Job Types: Full-time, Part-time, Permanent
Pay: From £12.21 per hour

Schedule:

• 8 hour shift

Experience:

• Hospitality: 1 year (preferred)

Language:

• English (required)

Location:

• Inverness (required)

Work Location: In person
Reference ID: Reception May202

• Providing a friendly and customer orientated atmosphere for all guests during check in and check out.
• Taking reservations over phone/email, knowing our packages, room types and policies and turning enquiries into sales.
• Communicating guest needs and any changes to all departments daily.
• Answering all guest queries, compliments and complaints in a timely, polite and professional manner over a variety of platforms providing accurate information.
• Utilising teamwork to complete all shift tasks and take accountability for updating reservations, preparing info for day ahead/next day.
• Responsible for taking all payments and processing in the Opera property management system.
• Reconciliation of daily banking against card machines and Opera system.
• Perform additional tasks as assigned by supervisors or management