Job Title: Receptionist
Reporting to: Business Manager
Roots and Shoots is an independent, award-winning educational and environmental charity based in Kennington, South London. From a derelict site in 1982, it has grown to become a well-established and respected vocational training organisation with biodiverse wildlife gardens, offering a safe haven for both people and nature to flourish.
This is a key role within a busy front office. This role will be a key representative of the organisation and will frequently be the first on-site point of contact for a wide variety of visitors. The Receptionist will be frequently speaking to students with special education needs and disabilities, parents, venue hire clients, contractors and various other visitors to our site.
The majority of our venue hire client base are national and local level government departments and charities; professionalism and high quality hospitality is extremely important.
This is a highly varied role that requires quick thinking, strong verbal and written communication skills and good technical literacy. Accurate and timely data entry is critical to the success of the role.
Being familiar with working via the Google Workspace suite of productivity tools (Gmail, Google Sheets, Google Docs etc.) is beneficial but not essential if already familiar with Microsoft equivalents.

SALARY

£18,720.00
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Receptionist - Job Description
Reporting to: Business Manager

ATTENDANCE TRACKING AND EDUCATION ADMINISTRATION

• Completing morning and afternoon attendance checks for all students each day.
• Following up absences with students and their families / carers in a timely manner in accordance with the attendance tracking procedure.
• Sharing information with education staff regarding the status of students.
• Communicating student attendance concerns with management.
• Playing an active and supportive role for the Education Team.
• Supporting Education Managers with outgoing parent / carer correspondence.
• Attending office team meetings to improve the operation of the organisation.
• Having awareness of all student travel support needs and liaise with taxis and parents if issues arise.
• Supporting students leaving for the day, ensuring they leave in the correct vehicle.

HOURS

5 days a week in the office, most important hours: 8.40am - 3.40pm.
Job descriptions cannot be exhaustive and the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities.

JOB PURPOSE

Roots and Shoots has a wide variety of site users and visitors. The Receptionist is the first point of contact for many visitors as well as a key supporting team member, enabling the wider organisation to run smoothly though discreet gathering and sharing of information where appropriate.

The role provides professional support for the organisation in the following areas:

• Front of House for all staff, students and visitors
• Attendance Tracking and Education Administration - Leading the daily attendance tracking process
• Site Health and Safety including Fire Marshall Team

AD-HOC SUPPORT TASKS

• Provide student support when they request it, redirecting students to relevant education staff.
• Liaising with parents and students for the education department.
• Relating upcoming issues with senior management.
• Providing ad hoc staff support and resolving staff enquiries.
• Occasionally providing ad hoc staff cover in other departments when urgently required.
• Mitigating potential issues that arise in the front office.
• Creating and updating the monthly Staff Newsletter.
• Handling incoming deliveries and mail.
• Supporting Biannual Community Events.
• Working two weekend days a year at our biannual Community Events.
• Supporting the Venue Hire Team.
• Occasional help with meeting room preparation, food serving or clearing rooms.
• Backup support in the event of a Venue Team staff absence.