GENERAL INFORMATION

Country/Region
New Zealand
Province/City
Northland
Location
Rosewood Kauri Cliffs
Department
Rooms - Front Office
Job Type
Full-time Permanent

JOB DESCRIPTION

What you will do
This role is highly administrative and requires attention to detail, agility multi-tasking and often having to re-prioritise tasks to ensure seamless guest experiences .

This includes;

• Being the central communication centre for the hotel,
• Collating guest accounts, balancing daily audits, answering telephones and general guest correspondence,
• Day to day tasks associated with room reservations ensuring exceptional experiences for our discerning guests,
• Assisting guests with activities,
• Administration tasks to ensure the smooth running of the front office department and hotel.

What you will bring

As well as your passion for service delivery and for luxury hospitality, you will have -

• Some previous experience in a similar role, ideally within the hospitality sector
• A confident and professional telephone manner
• The ability to multi-task, prioritize and organise
• A high level of attention to detail and exceptional organisational skills
• Immaculate presentation
• Knowledge and experience OPERA Cloud (or similar) would be an advantage, but not essential.
• And a genuinely warm smile!

This is a unique role and one that differs greatly from a typical hotel or resort reception role. High energy levels, attention to detail and exceptional communication skills are critical to your success.
What we offer
We offer competitive wages, staff lunches and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners. In addition, we endeavour whenever possible to provide staff with 2 days in a row off each week. We have accommodation options available.
Due our private and remote location, you will need to have your own reliable transport.
If you wish to apply for this role and have the attributes above, we’d love to hear from you.

ABOUT US

Welcome to The Lodge at Kauri Cliffs, a luxury lodge in the Bay of Islands where you can discover the beauty of panoramic views across the untouched coastline and deep blue ocean.
Sophisticated and elegant, The Lodge at Kauri Cliffs glows in morning light as the sun rises to reveal panoramic views across the Pacific. Resting on an unspoilt coastline where high cliffs nestle into three pristine private beaches, Kauri Cliffs is experiential travel at its best.
Named the number one resort in Australia and New Zealand by Travel + Leisure, Kauri Cliffs is a leisure travellers dream. Activities abound with the David Harman-designed golf course, immersive local heritage tours, bountiful fishing, and bush walks, mountain biking, quad biking and spa sanctuary hidden within native forest

Please refer the Job description for details