POSITION SUMMARY:

The Receptionist/Sales Assistant, under the direction of the Sales Manager, will primarily act as a first point of contact and provide general information to staff, clients, and the public. This position is responsible for greeting customers upon arrival at showroom, direct them to the appropriate sales person, answer all incoming calls, direct callers to the appropriate person within the organization. Collect payments and send information to head office using inter company mail. Liaise with contractors and maintenance personal when on site, request maintenance when needed, and provide updates to both the Sales Manager and the General Manager as required. Responsible for general office and showroom supplies, the incumbent will ensure all areas are sufficiently stocked. Outgoing and energetic, this person will assist the sales team as needed. The Receptionist/Sales Assistant must have the ability to adapt to new technology and to deal with people sensitively, tactfully, diplomatically, and professionally at all times. Tasks may be assigned outside of their regular duties from the Sales Manager and the General Manager.

JOB REQUIREMENTS:

• High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
• 1-2years of experience in a related role
• Superior telephone manners and strong interpersonal skills
• Proficient in Microsoft Office programs (including Word, Excel, and PowerPoint)
• Proficient in database applications and administration systems
• Meticulous records maintenance skills
• Ability to prioritize and manage conflicting demands
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Ability to remain calm and poised in urgent situations
• High school diploma, GED, or equivalent
• High level of integrity and work ethic
• Demonstrated time management skills
• Ability to write and format moderately complex correspondence, including memos and letters
• Ability to maintain filing systems, databases, and basic diary/minutes management
• Commitment to Health and Safety and abiding all MOL, ESA, AODA, OHRC, and OHSA requirements and other applicable federal or provincial legislation.

• Provide administrative support to coworkers and management
• Perform data entry into database
• Maintain the reception area in a tidy and presentable manner
• Maintain and ensure confidentiality with all client and department files
• Maintain a professional appearance, demeanor, and attitude at all times
• Prepare, review, and/or edit various forms of correspondence such as letters, invoices, presentations, publications, and reports
• Administer and manage inbound and outbound mail, including priority post, packages, courier services, and other correspondence
• Act as a first point of contact and provide general information to staff, clients, and the public relating to their questions, concerns, or suggestions
• Answer telephone and electronic inquiries and relay telephone calls and messages
• Maintain and monitor office supply inventory levels; request orders as required; and arrange for servicing of office equipment when directed
• Photocopy and organize documents for distribution, mailing, binding, and filing
• Present a positive and professional image of the organization when interacting with employees, clients/customers, visitors, and internal/external stakeholders
• Schedule and confirm appointments, meetings, and conferences for management team and/or clients/customers as requested by the management team
• Accurately file correspondence, invoices, and receipts
• Backup to the Sales team when needed
• Participate in team meetings and training as required by the Sales Manager
• All other related duties as required by the Sales Manager