RECEPTION AND GUEST MANAGEMENT

• Receive visitors to the organisation, determine their needs and direct them accordingly.
• Receives and routes incoming calls and deals with telephone queries.
• Answer general queries and directs them to the relevant personnel or department.
• Coordinate all aspects of guest management in the building from access control, parking and arrange that requestor escort visitor to final destination points in the building.
• Address all requirements of VIP guests to the individual hosting the guest.
• Coordinate client entertainment events at Support Office.
• Enhance customer service by addressing needs in a prompt, professional, friendly, and efficient manner.
• Organise refreshments for visitors who arrive early for their meetings (This person should make tea and coffee for the person should they arrive earlier)
• Register and track visitors to manage risk.
• Responsible for the distribution of courier parcels to and from Support Office and business centres and ensures the details are captured correctly for tracking.
• Emailing Support Office and Branch lists to centres if requested.
• Ensure that the Support Office and centres contact lists are updated regularly.

Please refer the Job description for details