• Retrieves high volume of incoming calls, screens and directs to appropriate personnel or department.
• Schedules , updates, and accommodates patient preferences for patient appointments for multiple providers and departments.
• Maintains privacy of protected health information (PHI) in accordance with HIPAA
• Maintains medical and/or dental electronic records.
• Supports all clinic and clinical support areas of organization to include Medical, MAP, Health Education, Dental, Behavioral Health, Psychiatry, Physical Therapy, Charity Care, Parenting and Registration department.
• Collects payments for services and products and prepares deposits daily.
• Collects and reviews registration documents.
• Provides excellent customer service.
• Process request for external medical records.
• Welcomes on-site visitors, determines nature of business, and announces visitor to appropriate personnel.
• Orders, receives, and maintains office supplies.
• Assists in the resolution of complaints, requests, and inquiries from all patients.
• Routes incoming, outgoing mail, and correspondence, including e-mail and faxes.
• Performs other clerical duties as needed, such as filing, faxing, photocopying, and collating.
• Responds rapidly and appropriately to complaints, volatile patients, and clients; Initiates de-escalation, remedies and resolutions or elevates to appropriate leader or another staff member.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE :

High school diploma or general education degree (GED) required. One year receptionist experience in a healthcare setting preferred. Two years of college education within a Business or Executive Secretarial Science program preferred.

Please refer the Job description for details