JOB DESCRIPTION:

The Receptionist plays a vital role in maintaining a secure and welcoming environment for all individuals entering the premises. This position combines clerical and administrative responsibilities with security-related tasks to ensure efficient operations and adherence to safety protocols. The ideal candidate will possess strong communication skills, professionalism, and attention to detail.

JOB REQUIREMENTS:

• Minimum Diploma or equivalent.
• Strong interpersonal and communication skills, with the ability to interact professionally with diverse individuals.
• Proven track record in a similar role within a professional and fast-paced environment.
• Presents a professional demeanour and maintains courteous, respectful behavior at all times.
• Strong interpersonal skills with a service-oriented and approachable attitude.
• Demonstrates strong situational awareness with the ability to take appropriate action and follow through while effectively mitigating risks.
• Adaptable and flexible, with the ability to multitask and reprioritize effectively in a dynamic work setting.
• Capable of handling a broad range of tasks and managing sensitive information with utmost confidentiality and discretion.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook (calendar management), and email.
• Good communication skills, both written and verbal, with the ability to engage confidently and professionally with stakeholders across all levels.
• Highly responsible, self-motivated, and able to work independently with minimal supervision.
• Strong team player, willing to support colleagues and contribute to a collaborative work environment.
• Additional qualifications in security (e.g., BCP experience, incident management) and health & safety (e.g., trained first aider) would be an added advantage.
• This role is based onsite.
  You may contact +65 8750 8221 for quicker responses

1. Front Desk Services

• Manage the reception desk and serve as the primary point of contact for enquiries/request.
• Register visitors according to established processes, liaise with internal stakeholders, and coordinate with building management and security for access arrangements, including group name submissions and event signage preparation.
• Attend to incoming calls, transfer calls and/or relay message to relevant personnel.
• Handle all incoming mails and outgoing courier services, including sorting, notifying recipients, and coordinating local and international deliveries.

1. Internal Support & Onboarding

• Prepare meeting and training rooms for external meetings; support beverage preparation as needed.
• Assist new hires and international colleagues with navigation of office spaces, policies, and available amenities.

1. Workplace Operations & Security

• Manage workplace access by maintaining an updated master list of access cards, handling issuance (new, lost, and replacements), and monitoring the return of MRS/building access cards from staff and visitors.
• Ensure common space is kept clean, tidy, and professional.
• Liaise with building management (MCST) to report facility issues, track and oversee on-site repairs, and conduct regular floor walks to identify issues, perform replenishments, and ensure workplace readiness.
• Coordinate meeting room bookings, logistics for meetings, workshops, and events, ensure rooms are cleared and cleaned post-use, reconfigure Multi-Function Room as needed, and provide support for meeting room functionalities.

1. Inventory & Records Management

• Maintain accurate records, including visitor logs, access requests,onboarding documents, and physical name cards, while ensuring relevant office space and facilities management content is regularly updated on SharePoint.
• Support colleagues with administrative needs such as stationery orders and locker issues.
• Perform ad-hoc reception-related tasks, including water inventory checks and restocking.