POSITION DESCRIPTION:

The successful applicantwill promote the values, principles, and services of the SEIU by providing general clerical and administrative support to assigned staff of the organization. The position will be responsible for welcoming and assisting visitors, members, or clients. The position also provides support for the organization by scheduling and preparing meeting rooms, coordinating staff travel, and ordering catering for meetings. The receptionist responds to all incoming calls to the organization’s main line and all faxes to the electronic fax folder.
The position holder will report to the Administration Manager and work in close coordination with Union Reps, finance, and others. This position is based out of our Richmond Hill Office.

EDUCATION

At SEIU Healthcare, we understand that the best people do not always have the same access to education, and while post-secondary education is always preferred, we want to make sure nothing stands in the way of finding the right person.

GENERAL REQUIREMENTS

• Minimum 1 year directly related experience, preferably in a labor union environment.
• Strong knowledge of Microsoft Office Suite (including Excel and Word).
• Experience in a front-line customer service role an asset
• Proficient in any other language is an asset

SKILLS & COMPETENCIES REQUIRED:

• Must be able to adapt, think quickly, and work in a fast-paced environment
• Strong interpersonal skills, excellent writing, and verbal skills
• Strong conflict resolution skills and the ability to deal with tense situations.
• Self-motivated and able to work independently with minimal supervision.
• Time management skills
• High tolerance personality
• Building and maintaining trust relationships with all stakeholders.

• Answer main line and redirect calls
• Observe and monitor camera, meet and greet visitors and members, maintain logbook, issue visitor badges, and direct members and visitors.
• Monitor and distribute incoming faxes including maintaining electronic fax folder.
• Upload all grievance collateral to UW and distribute to all relevant stakeholders.
• Receive/sort mail and ensure timely delivery
• Updating database with new and invalid addresses
• Prepare/receive courier packages ensure timely delivery
• Organize and schedule conference room bookings.
• Co-ordinate meeting setup/cleanup and order catering
• Organize travel arrangements, reservations, and flights for all staff
• Provide general administrative and clerical support
• Control inventory and supplies relevant to reception area
• Coordinate with property manager for building related inquiries.
• Ensure reception area is neat, clean, and safe.
• Prepare annual file folders for head office SEIU units.
• Other duties as assigned.