Receptionist at Serco Plc

, Northern Ireland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 25

Salary

12.85

Posted On

21 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Cash Handling, IT Skills, Sales Experience, Customer Care

Industry

Facilities Services

Description

Location: Bangor Aurora Leisure Complex Working Hours: Casual, as and when required between Monday to Sunday Salary: £12.85 per hour + Excellent benefits Here at Northern Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day’. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Casual Receptionist to join the centre. Bangor Aurora Aquatic and Leisure Complex is a £38 m leisure facility which includes the development of Northern Ireland’s first FINA standard 50 metre swimming pool and a £15 m investment from the Department of Culture, Arts and Leisure (DCAL) administered by Sport Northern Ireland. The complex offers an excellent choice of sporting and leisure facilities. Employee benefits include career progression and reduced membership of the sporting and leisure facilities. As the Receptionist you will be the first point of contact for our customers. Your role is to provide concise customer information and service with regards to the facility and its offerings. The role will involve a high level of customer interaction, which will be face to face, emails and dealing with queries over the telephone. In addition, there will be times when you will be required to assist other members of staff. We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities. Serco manages these facilities on a day-to-day basis on behalf of the Trust. About you The successful candidate will be a passionate and enthusiastic individual who like our members of staff pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when needed. We are looking to hear from candidates that have previous experience of dealing face to face with customers in a busy environment including sales experience if possible. You will have good communication and customer care skills, have a maturity and calmness to work under pressure, the ability to handle cash and maintain customer records, as well as a good telephone manner and confident with using IT systems. It is desirable that you hold any customer service qualifications as well. If you feel like you meet the above criteria and want to work in a challenging and varied role, please apply today. Why Serco A place you can make an impact: Working within Leisure means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others. A place you can count on: It takes a diverse team to support our Leisure business and we’re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career. A place for you: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work. What we offer • All Leisure Benefits Employee Benefits (moreleisure.com) #leisurejobs Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy all relevant positions will be subject to an enhanced disclosure. NCLT adhere to the recruitment of ex-offenders policy, a copy of which can be made available on request A copy of the Access NI code of practice is also available upon request. *Google Chrome is the preferred browser to access Serco careers website*

Responsibilities

As a Receptionist, you will be the first point of contact for customers, providing information and service regarding the facility. The role involves high levels of customer interaction through face-to-face communication, emails, and telephone queries.