JOB SUMMARY

Full time and part time position available for maternity cover.
We are seeking a dedicated and detail-oriented Service Advisor to join our team. The ideal candidate will serve as the primary point of contact for customers, ensuring they receive exceptional service and support throughout their experience. This role requires strong organisational skills, clerical abilities, and proficiency in various software applications to manage customer inquiries and maintain accurate records.

QUALIFICATIONS

• Proven experience in an administrative or clerical role is preferred.
• Strong organisational skills with the ability to prioritise tasks effectively.
• Excellent communication skills, both verbal and written, with a focus on customer service.
• Ability to work independently as well as part of a team.
• Strong attention to detail and accuracy in all tasks performed.
• Previous experience in a service advisor role or similar position is advantageous but not essential.
  If you are passionate about providing outstanding customer service and possess the necessary skills, we encourage you to apply for this exciting opportunity as a Service Advisor.
  Job Types: Full-time, Part-time
  Pay: £12.90-£13.50 per hour
  Expected hours: 20 – 40 per week

Benefits:

• Company pension
• Employee discount
• On-site parking

Language:

• English (preferred)

Work Location: In perso

• Greet customers warmly and ascertain their needs regarding service or repairs.
• Schedule appointments and manage the service calendar efficiently.
• Maintain accurate records of customer interactions, including data entry into our management system.
• Communicate effectively with customers regarding service updates, recommendations, and any additional work required.
• Handle customer complaints with professionalism and resolve issues promptly.
• Collaborate with technicians to ensure timely completion of services.
• Maintain an organised office environment to enhance productivity.
• Uphold excellent phone etiquette while managing incoming calls.