JOB SUMMARY

• Greeting of customer in entering the service reception area.
• Express politeness to customer while exiting the service reception area.
• Assisting of customers in almost all of their needs in line with service.
• Assisting customers to Service Advisor.
• Equal distribution of incoming customers to the service advisors (an exemption may occur when customers are requesting for a specific service advisor).
• Making sure that customers with appointment are handled by a service advisor on or before his appointment schedule (for customers requesting for a specific service advisor, reception time of SA may exceed the appointment time depending on the load of the SA).
• Coordination with the Checklister/ Car Jockey in the checklist process and releasing of the customer vehicle.
• Coordination with Appointment Coordinators for the next day’s appointment reception schedule.
• Handling simple customer complaints and solve them.
• Answering minor inquiries by customers.
• Ensure delighted customer that promotes CFL cycle.
• Encode in E-J PCB (Excel File).

JOB QUALIFICATIONS

• College graduate of any 4-year course.
• Preferably with background in handling customer concerns.
• Good communication skills.
• Knowledge in automotive is an advantage.
• Willing to work in Muntinlupa area.

COMPANY PROFILE

TOYOTA ALABANG INC. for Thirty-Five Years (35) now upheld its tradition of service excellence & its endless pursuit of total customer satisfaction. Its management team endeavors to continually build the competencies of its personnel & to upgrade the technical skills of its service team who are provided with state-of-the-art equipment. Over time, adherence to this goal enabled Toyota Alabang to develop a reputable name in the market, which become synonymous with exceptional quality, value and reliability.
We are currently looking for competitive candidates to fill the position of Service Receptionist.
You may send your updated CV to careers @ toyotaalabang . c o m . p h / hrdtai26 @ gmail . com. Our office is located at Alabang-Zapote Rd. cor Filinvest Ave., Alabang, Muntinlupa City.
Job Types: Full-time, Permanent
Pay: Php16,000.00 - Php17,000.00 per month

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Overtime pay

Please refer the Job description for details