Full job description

Receptionist

- have an experience in a clinic or Polyclinic

We are looking for a professional and friendly Receptionist to join our medical facility in Dubai.

Key Responsibilities:

• Welcome and assist patients and visitors in a professional manner.
• Manage patient registration, appointments, and reception inquiries.
• Answer phone calls, WhatsApp messages, and other patient communications.
• Coordinate appointments and maintain accurate patient records.
• Handle payments, invoices, and basic reception-related administrative tasks.
• Coordinate with doctors, nurses, and other departments to ensure smooth patient flow.
• Maintain a professional and welcoming reception area.
• Handle patient complaints and inquiries professionally and escalate issues when required.
• Ensure compliance with the facility’s policies and procedures.
• Perform other administrative duties as assigned by management.

Requirements:

• Previous experience as a Receptionist, preferably in a medical/healthcare facility.
• Good communication and interpersonal skills.
• Professional appearance and customer-service attitude.
• Good command of English; Arabic is an advantage.
• Basic computer skills and knowledge of MS Office.
• Ability to work under pressure and manage multiple tasks.
• DHA/healthcare experience is preferred.
•