DESCRIPTION

To be a proactive member of the customer service team, to meet and greet all visitors. Provide efficient internal support to all departments ensuring high standards of professionalism and personal presentation at all times.

Key Relationships

• Visitors, clients, suppliers and contractors
• All SCL departments
• CEO’s PA’s

SKILLS, KNOWLEDGE AND EXPERTISE

• Good communication skills, professional telephone manner and cheery disposition.
• Highly organised, motivated and positive attitude.
• Works well on own initiative.
• Responsibility, adaptability, and patience.
• Excellent communicator – articulate through written and verbal.
• Full Driving licence.
• Good knowledge of Windows packages (Word/Excel) and use of the internet
• Flexible approach to working hours including weekends
• Passionate about customer care

PERFORMANCE RESPONSIBILITIES

• Performance will be monitored against Personal Development Reviews (PDR’S)

Team Responsibilities

• Help to create a positive and customer-centric environment within the team
• Demonstrate conviction in finding innovative approaches to solutions
• Willing to go the extra mile to delight
• Professional presentation both physically and in all aspects of work.
• To maintain at all times confidentiality on all relevant matters appertaining to the tea